Whickham Plumbing & Heating Services Ltd

Reviews (522)

• H
  Halima K
  1

  Cooker installation

  Posted 05 May

  The job was completed to a certain degree after multiple missed and rescheduled appointments with extensive email correspondence, causing repeated disruptions and waiting all day before having to chase updates. The issue raised wasn’t resolved or properly addressed and I was told it wouldn’t be dealt with. There was little willingness to try and improve the situation making the experience feel dismissive with emails that came across as passive aggressive rather than solution-focused. There was little regard for delivering a satisfactory job or customer satisfaction. Service was disappointing.
  Verified reviewer
  Job location: NE5

  Response from Whickham Plumbing & Heating Services Ltd

  What a shame to receive a review so far removed from our standard high rating. We avoid rescheduling appointments – this would only occur if we had an emergency call out/staff absence. The job instructed to quote for, was installation of a supplied cooker, to which we completed, and we are pleased to see that you have confirmed this. It was after this event that the scope of works you requested changed, namely, a repair to the uneven kitchen floor, and kitchen unit joinery works, both of which we advise on and explained was not a part of the original quote nor would a gas engineer undertake.

• 10

  100% satisfaction

  Posted 11 February

  This company responded immediately to my emergency. They carried out a tricky job efficiently and with care for my property. They came when they said they would and communication was good at all times. I would recommend them unreservedly.
  Verified reviewer
  Job location: NE21

  Response from Whickham Plumbing & Heating Services Ltd

  Dear Judith, thank you for taking the time to write such positive words. We are always here for your plumbing and heating needs.

• 10

  Brilliant Service

  Posted 07 January

  From my initial phone call on Monday to the complete installation of a new working boiler by Tuesday afternoon the service provided by Whickham Plumbing and Heating was top class in all respects. Brilliant.
  Verified reviewer
  Job location: NE16

  Response from Whickham Plumbing & Heating Services Ltd

  Dear Dave, what a pleasure it was to provide you with an installation of a new boiler, we look forward to taking care of the appliance annually and any other of your heating and plumbing needs.

• R
  Robert W
  9

  serviced three year old boiler

  Posted 11 December 2025

  company turned up at the agreed time , completed the service, filled in the necessary paper work ,and did the job a a reasonable price zim very happy with the service provided by this company.
  Job location: NE8

  Response from Whickham Plumbing & Heating Services Ltd

  Dear Robert, we are grateful that you took a moment to write a few words. Please feel free to reach out again for your next service.

• 10

  Fantastic service

  Posted 03 December 2025

  I rang in a panic after putting a screw through a floorboard but also a hot water pipe. David was passing and managed to fix in 5 minutes. Refused to take any money. They also fitted a large combo in our last house which went perfectly. 5 Stars
  Verified reviewer
  Job location: NE16
• M
  Michele S
  3.67

  boiler, a leak on a pipe,1 tap no water comming out, just looked at boiler ,wasn't interested in ta

  Posted 20 November 2025

  came on time, looked at boiler it wasn't repairable took fuse out, never even looked at drip on pipe or the tap, as l asked, sed l needed a new boiler, £2,300 to £3,600, and would get the office to contact me, they never did, total waste of time £120.00 total for what
  Verified reviewer
  Job location: NE5