Rafael was friendly and communicative. He gave a good, competitive price - we were happy with the work, save for the finishing details.
Although time for the project was tight he said he could finish the nosings and stain them on the stairs - however the were rushed and don’t look good. Stain was left on some of the paintwork on the stairs, which is not great, and the stain was applied patchily.
There are also certain areas that are not finished to as good a standard, with gaps etc.
Work was good for the price and service, but not perfect.
Response from Bruk Flooring
Hi Claudia,
Thank you for taking the time to leave a review and for the positive comments regarding my communication, pricing, and overall service — I do genuinely appreciate that.
I’m sorry to hear that some of the finishing details didn’t fully meet your expectations. I would like to clarify that staining the stair nosings was not originally part of the agreed scope of work. Due to the tight timeframe and as a gesture of goodwill, I offered to help with this as a favour, alongside completing the main job. I did my best to accommodate this additional request within the limited time available.