Understandably they have good response time, however they have expensive service which I did not mind considering it was done within 24hrs. Nevertheless, with all good feedback for electrical installations not good job especially when it comes to fire alarms and safety. I was not happy with service whatsoever (Certificate full of miss spelling) had to call another electrical service company to provide a proper service.
Furthermore, I had multiple advisory on the certificate which fire risk assessment and other companies deemed not necessary.
Response from Your Electrical Solution Limited
Thank you for taking the time to share your feedback regarding our fire alarm inspection service. We truly appreciate your acknowledgment of our prompt response time and understand your concerns about the overall experience.
We regret that our service of testing your fire alarm system did not meet your expectations, We must stress we cannot pass something that is deemed not to standard or safe. Please accept our sincere apologies for the errors on the inspection certificate and for any confusion or inconvenience this may have caused. We strive to maintain the highest standards, and it’s clear we fell short in this instance.
We take all feedback seriously and are currently reviewing our documentation and quality assurance processes to ensure better accuracy and consistency moving forward. We welcome you to send the new report which you have obtained to show nothing needs doing to your fire alarm system and that it is all compliant.
If you are open to it, we would like the chance to make things right. Please reach out to our customer service team directly so we can address your concerns in detail and find a resolution.
Thank you again for your feedback—it is invaluable in helping us improve