An update to my previous review 09/25.
This trade reached two days later, genuinely apologetic for the quality service I received. They had apparently gotten a different team to do my job, due to a double booking.
It was an overall positive conversation and they were open to feedback. They offered a part refund which I have accepted.
Response from White Regal LTD - Cleaning Services
Thank you, Melanie, for your update and understanding. We’re glad we could reconnect, apologise, and offer a part refund. Your feedback helps us improve our move-in deep cleaning service in London. We appreciate your honesty and trust.