White Knight Maintenance Ltd

Reviews (82)

• 0.67

  Radiators pipework and installation

  Posted 04 March

  I’ll never be using them again. After agreeing on work needed the company charges £45 p/h and the plumber works in slow motion taking up as much time as possible to increase the bill. After not fully completing the work on the first day working (7 hours) just on the pipe work he stated they he’ll come another day to complete it. However, soon after he left I got a surprise email from the company stating they’re unable to finish and advised to find a replacement. Although I’ve already scheduled for plastering work, that had to be delayed because of this. Also Dinted one of the pipes.
  Verified reviewer
  Job location: NE3

  Response from White Knight Maintenance Ltd

  We would like to clarify the scope of work undertaken and address your concerns. Your initial request was for the installation of two radiators. However, upon arrival at the property, our plumber immediately contacted the office to inform us that the work was more extensive than anticipated, as it required first-fix plumbing. To ensure transparency, our office promptly contacted you to outline the revised scope of work and confirm the hourly rate before proceeding. To accommodate the project’s requirements, our plumber worked beyond regular hours to complete the first-fix pipework, allowing other tradespeople to carry out their tasks. Additionally, we scheduled a return visit at your request to further facilitate coordination with other trades while you sourced the manifold. On our second visit, the work again exceeded the initially anticipated scope. Given that it required two tradespeople, we informed you that we were unable to meet your specified deadline due to scheduling constraints. Regarding the dented pipe, as soon as the issue was brought to our attention, we promptly replaced it on the same day. We appreciate your understanding and hope this clarifies any concerns. Please let us know if you require further information.

• 10

  Gas pipe capping off

  Posted 01 March

  Lad was really friendly and had the job done and tested within about half an hour.
  Verified reviewer
  Job location: NE6
• 10

  Boiler installation

  Posted 21 January

  Installed new combination boiler excellent service from start to finish.
  Verified reviewer
  Job location: NE29
• 10

  House renovation.... 2 dining room windows changed to 1 smaller kitchen window.

  Posted 10 December 2024

  Absolutely fantastic company. Wayne and the lads were top notch, professional, efficient, very tidy. Kept us updated all the way through the work. Great Banter, highly recommend! Defo be back for more work done in the New Year.
  Verified reviewer
  Job location: NE29
• 10

  New Boiler Install

  Posted 02 December 2024

  Really friendly staff and provided great service with our boiler installation. No issues at all—will definitely use again and highly recommend!
  Verified reviewer
  Job location: NE27
• 4.75

  Worse than when they started

  Posted 15 December 2023

  Left my heating in a worse state than when they started and charged me for teh prvelege
  Verified reviewer
  Job location: NE16