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Vulcan Hygiene Ltd - Carpet & Oven Cleaning

9.64/10

Hartlepool, County Durham

Checkatrade member since July 2024

Customer Reviews

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9.64 /10

Based on 110 reviews over the past 12 months

Quality of work

9.5

Reliability

9.67

Communication

9.71

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for its professional, punctual, and friendly service, delivering excellent cleaning results for ovens and carpets. A small number of reviewers have raised concerns about the final quality of the work and customer service communication.

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Reviews (111)

  • 10

    Very impressed

    Posted 1 day ago

    We had our double oven cleaned today by Carlos he phoned to let us know when he was coming and he turned up exactly when he said he would. He set up his equipment and got straight on with the job he protected all the areas he was working in and proceeded to clean the ovens. He explained the process at each stage and when he had finished the ovens looked brand new. At all times he was very courteous and respectful and I would have no problems in recommending his company and in particular Carlos to anyone considering having their ovens cleaned.
    Job location: NE12
  • 10

    Great Job!

    Posted 2 days ago

    I had my sofa and armchairs cleaned last week - delighted with the results. James, the technician who did the work was excellent- very professional and efficient. James was very polite and courteous and did a great job. Very happy - thank you!
    Verified reviewer
    Job location: TS23
  • 10

    Job well done

    Posted 1 week ago

    Excellent workmanship went above and beyond we are very pleased with the job that you have done and will definitely be using your company again thanks again.
    Verified reviewer
    Job location: TS11
  • 9.67

    Carpet cleaning

    Posted 30 July

    Good to deal with polite and respectful operators.The drycleaned carpet and rug came up as good as new.Would not hesitate to use Vulcan again.
    Job location: DH2
  • 3.33

    Walk Away

    Posted 18 July

    We have moved into a house where the oven, grill, hob and extractor had been left in an awful state. We paid £150 for them all to be cleaned. The oven was left with grease still on the seals and on the glass, the grill and hob had black left on the racks even after they had been in their van to deep clean and the extractor was dripping with whatever it had been sprayed with, not cleaned at all. I spent a further hour after the chap had left to get the oven fully cleaned. I contacted the customer service providing photos and they were not interested. I would save your money and go elsewhere.
    Verified reviewer
    Job location: DH4

    Response from Vulcan Hygiene Ltd - Carpet & Oven Cleaning

    Hi Paula, I ma very sorry you had this experience. We aim to provide an outstanding clean on every job, and it sounds like this time we fell short of the mark. I will ask my office to reach out to you and resolve your complaint.

  • 10

    Excellent service.

    Posted 18 July

    Excellent, quick service from a very pleasant young man.
    Job location: TS19

Photos

Company Info

Owner

Mr Derek Barker

Ltd Company

1 years on Checkatrade

VAT Registered

No

Insurance Work UndertakenDomestic WorkCommercial WorkCards AcceptedFree Estimates

"We are small enough to care, but big enough to deliver"


A local, family run carpet, upholstery and oven cleaning company who work right across the North East. The business was started in 2018 by husband and wife team Derek and Laura from their home just outside Hartlepool. With a single van and a steaming machine their aim was to grow the business by delivering great value for money and the absolute best service.


We must be doing something right!!! Because fast forward to now and we have 9 team members and have 415+ genuine customer reviews on Google, Facebook and Checkatrade.



Carpet, Sofa and Upholstery Cleaning

We provide unbeatable cleaning. When you book us, you can be rest assured you're hiring the real professionals who'll complete your clean with upmost care, dedication and efficiency. Thats why we can guarantee you:


  • No damp or damage
  • We can remove up to 98% of visible staining and marks
  • We will use pet friendly sprays and solutions that are safe for even the most sensitive cats and dogs



Oven Cleaning

We are oven care specialists. When we clean ovens we don't just go at them with elbow grease and hope for the best. We carefully dismantle the unit, each part is deep cleaned in our van mounted dip tank before reassembling and finally polishing to shine.


  • We GUARANTEE no damage to your oven
  • Cleaning is done in our dip tank, so no mess on your kitchen floor, sides or sink
  • Completely removes all the grease and grime



If you are looking for more info, don't hesitate to call us. Our office is open weekdays and weekends and we are happy to answer any questions you have. It's also worth mentioning that we can give you an instant price over the phone (no hidden fee's - what we quote id what you pay.) and can normally offer next day appointments if you are in a rush :)


Accreditations and awards

Cleansmart
Cleansmart
NCCA Advanced
NCCA Advanced

This trade passed up to 12 Checkatrade vetting checks

Member since 2024

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