UFO Aerials

Reviews (134)

• 8

  Remove and fit satellite dish

  Posted 10 January

  Friendly punctual and quick.
  Verified reviewer
  Job location: BH24
• 9.5

  Installation of TV aerial and new cabling.

  Posted 27 October 2024

  Task was done after a 4 week delay because of seagulls. Aerial is working well replacing analogue aerial with digital aerial with a new cable. Guarantee for 1 year which is good. I would recommend using them as very knowledgeable provided you have not got nesting seagulls nearby. Call out charge was taken off final bill and quite reasonable.
  Verified reviewer
  Job location: BH23
• 10

  TV just went off. And would not come back on.

  Posted 12 September 2024

  They rang me very quickly, and asked me what the problem was, but I checked the back of the TV and noticed the plug had slipped slightly out of the socket. And it came back on when I pushed it back in.
  Verified reviewer
  Job location: BH7
• 10

  Install new television aerial and dismantle old.

  Posted 12 April 2024

  John was highly knowledgeable and gave us lots of sound advice. We can highly recommend him.
  Verified reviewer
  Job location: SO41
• 10

  Fitting aerial for 2 tv’s . Connected DVD players to tv’s without being on permanently and set up wi

  Posted 28 June 2023

  Excellent workman arrived on time, explained everything he was doing and did extra work as requested. Would certainly recommend
  Verified reviewer
  Job location: BH23
• 3.75

  Supply and fit a working aerial to the lounge and dining room and keep the service in the bedroom

  Posted 10 June 2023

  Aerial to lounge, threw cable over the roof to dining room instead of under the floor boards. So he charged me over double the original quote. Also went through my decking with the ladder and did not apologise. The bedroom tv was no longer working. Tried to call John about this, he hung up on me and then would not take my calls. He had not completed the job putting the tv on the dining room wall and was going to charge me a lot more for this. I bought cables, bracket and my son in law put it up for a fraction of cost. New aerial guy who fixed bedroom said John’s total cost 3 times his very wrong
  Verified reviewer
  Job location: BH19

  Response from UFO Aerials

  A surprising review, especially when the customer was very happy with the quality of workmanship, and made a point of saying, several times “You’re amazing!” “You’re doing a fantastic job” and “Very neat” but more importantly, the customer was shadowing me the whole time I was on site, watching, listening, and responding to my questions. The flattery and invasion of my personal space by the customer towards me, made my female assistant feel uncomfortable and embarrassed. The customer was always involved in the decision-making process, when the original plans quoted for, had to be modified to suit the issues arising on the day: 1. New Aerial. 2. Customers change of mind to now keep the lounge floorboards undisturbed, meant that the only other option for the cable-run was to go over the terraced roof, as there was no loft. The decking was rotten. The dining room tv set up was not part of the original quote. I believe the customer wrote these comments at the heat of the moment out of spite.