We had a disappointing experience with this company. The flower bed was filled with rubble mud with large stones and glass pieces in it (see photos). The filling was uneven and not completely done (like other photos of their work). When I requested Alistair to correct this, he was curt and borderline rude - he asked me to fill in the gaps myself and rake the sand myself!! Apparently not his problem. I was told I am being 'ridiculous' and should 'get off it..' for requesting him to fix the bad job. It has been a terrible experience.
Response from Turfs Up Surrey
Hi bit surprised to see this especially as you told us how delighted you were and paid in full 5 weeks ago and all the extra free hours we did for you planting your beds
Regarding the soil it`s 10mm screened soil and we added a bulk bag of compost to it so it`s in way rubble and mud, when lots of soil gets wet yes some stone can rise to the top but as i say it`s screened to 10mm.
You rather rudely 5 weeks later told me to come round and sieve the soil for you and to rake the bed perfectly level not to mention the crushed slate we put down to cover gap between your patio and your fence you wanted me to remove any of the smaller crushed slate so each chipping was the same size, unfortunately despite the threat of a bad review i think these are totally unreasonable demands and that is what they are.
We pride ourselves going the extra mile for our clients and hopefully all the positive reviews we have will shine through and this will not damage our proud reputation we work so hard for.