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Reviews

  • 10

    Really are Specialists!

    Posted 2 days ago

    What an amazing company. Professional, knowledgeable and very good at what they do. From the initial survey to completion of the job I was kept informed throughout. The survey was very thorough and showed exactly where the problem came from. The black mould in my property was very bad and causing health issues. I can honestly say that Rob and Steve have worked wonders and the mould is now gone. They were able to work with us in a way that helped enormously and that allowed us to stay at home while the work was carried out. Thank you True Damp Specialists for everything you have done for us.
    Verified reviewer
    Job location: SG1

    Response from True Damp Specialists

    Hi Carol, Thank you for such a kind and thoughtful review, it genuinely means a great deal to us. I know how difficult the conditions within the property had become over time, particularly with the mould affecting both the home environment and ongoing health concerns, so I’m very pleased we were able to properly identify the underlying causes and help improve the situation for you in a practical and manageable way. Thank you again for the trust, patience and kindness you showed us throughout the process and during the works themselves. Kind regards, True Damp Specialists

  • 10

    5 stars - great bloke

    Posted 28 March

    We recently experienced a leak that caused significant water damage to our bathroom and flooring, so we contacted Rob for a quote to assess the extent of the damp. From the outset, he was incredibly supportive and professional, taking the time to guide us through every step of the process and clearly explain what needed to be done. His report was both thorough and easy to understand, giving us real confidence in how to move forward. He also made himself available to answer questions at any time, which really helped ease our worries during what has been a very stressful situation. Recommend!
    Verified reviewer
    Job location: AL1

    Response from True Damp Specialists

    Hi Joe, Thank you for taking the time to leave such a detailed review, we really appreciate it. We understand how disruptive and stressful these situations can be, so we’re pleased the survey and report helped provide clarity and a clear way forward. Being available to talk things through properly is always important, particularly when there’s uncertainty around the cause and next steps. It was a pleasure assisting you throughout. Kind regards, True Damp Specialists

  • Denise T
    10

    Damp survey

    Posted 06 March

    I have an older property which has had damp problems since I moved in 8 years ago. I have tried several people but none of them have been as helpful as Rob. Rob responded very quickly and came to do his survey within a few days. He talked me through everything he found and produced a detailed report the next day. Highly recommended
    Job location: AL1

    Response from True Damp Specialists

    Hi Denise, Thank you for taking the time to leave such a kind review, I really appreciate it. I’m pleased the survey and report helped bring some clarity after you had been dealing with the issue for some time. Older properties can present a range of moisture-related challenges, so taking the time to properly assess the building and explain the findings is always important. It was a pleasure meeting you and assisting with the investigation. Kind regards True Damp Specialists

  • saf n
    10

    Damp survey

    Posted 05 March

    The process from start to finish was outstanding it was a pleasure meeting Rob who explained clear defined steps and detailed knowledge surrounding damp issues. The report was equally impressive lots of detailed analysis along with thermal imaging to show the root cause and added remedial actions to undertake to tackle the issues cant recommend highly enough
    Verified reviewer
    Job location: LU1

    Response from True Damp Specialists

    Hi Saf, Thank you for your kind review, we really appreciate you taking the time to share your experience. I’m glad the survey process and report helped clarify the issues and set out the steps needed to resolve them. Understanding the cause of damp problems is always the most important part of getting the right solution. It was a pleasure meeting you and your wife and carrying out the survey. Kind regards, True Damp Specialists

  • Amy P
    10

    Damp survey

    Posted 22 February

    Rob was incredibly thorough and professional while conducting the damp survey on our house. I have just received the report and it is clear that Rob is an expert in his field and has spent a lot of time compiling the report. My son was obsessed with his special ladder and Rob let him climb it and also showed him the thermal images and explained what they meant.
    Verified reviewer
    Job location: LU7

    Response from True Damp Specialists

    Hi Amy, Thank you for such a generous review , I really appreciate you taking the time to write it. I’m pleased the level of detail and clarity in the report came across. Damp investigations should always be thorough and properly explained so homeowners understand exactly what they’re dealing with and why. It was a pleasure to assist and meet you all. Kind regards, True Damp Specialists

  • antonio a
    10

    Specialist Damp Survey for Prospective Property Purchase

    Posted 10 February

    Rob carried out a specialist damp survey on a property I am looking to purchase, and his input has been invaluable. He was very responsive in arranging the visit, liaising smoothly with the estate agent and keeping me updated at each stage. On site, he explained his findings in clear, straightforward terms, making the technical aspects easy to understand and always steering the conversation towards practical solutions. The report was detailed, solution-focused, and delivered promptly, which has really helped me make an informed decision about the purchase.
    Verified reviewer
    Job location: LU4

    Response from True Damp Specialists

    Thank you Antonio, I really appreciate the detailed feedback. I’m glad the survey process and report gave you the clarity needed during what is always an important decision. It was a pleasure to be involved. Kind regards True Damp Specialists