That Pond Guy LTD
Burham
Checkatrade member since June 2021
Services
- Pond Maintenance / Cleaning
Customer Reviews
Write a review9.66 /10
Based on 86 reviews over the past 12 months
Quality of work
9.67
Reliability
9.69
Communication
9.55
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this trader for their professional, friendly, and knowledgeable team who deliver high-quality pond cleaning and repairs, often leaving the area very tidy. However, a small number of reviewers have reported issues with communication, workmanship, and aftercare.
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Reviews (329)
9 Very pleased
Posted 2 days ago
Very pleased with the work, very efficient, left nice and tidy. Went above and beyond. The 2 chaps were very helpful Very professional and friendly, a weight off my mind, kept me informed of progress of job, would recommend.Verified reviewerJob location: DA1510 100% recommend
Posted 3 days ago
Found That Pond Guy on line and messaged Matt. He was so informative about what he would recommend for my pond and I could tell he knew his stuff. Natalie and Bill came today, emptied my pond, took care of my fish in holding tanks, helped me with a filter issue, gave the pond a thorough clean and it looks amazing now. I had so much blanket weed attached to the sides but no more! Can thoroughly recommend That Pond Guy and would use him again 100%Verified reviewerJob location: CT120 That pond guy preys on the elderly get a second opinion when they say things r broken
Posted 4 days ago
Job location: BR5Just had my mums pond cleaned with That pond guy i had asked for my elderly mum pond to b cleaned they had told her filter pump was broken that she should order other one from a place they suggested which funny enough is in Rochester near where That pond guy office. i tested pump myself all it needed was a 13amp fuse & there was around 15-20 fish in her pond before that pond guy cleaned they had left her 1 fish Not happy seem like That pond guy preys on the elderly b careful everyoneResponse from That Pond Guy LTD
Reply box is far too small to explain in full, but the pond was cleaned as agreed and your mother was happy, paying on completion. The pump issue wasn’t a fuse – the cable was damaged and we repaired it free of charge. There was only one fish.
10 Pond clean/rebuild
Posted 22 October
I recently used "That pond guy" to carry out a full clean etc and a complete rebuild of the waterfall of my main pond.I was a bit nervous as had never used them before BUT how wrong i was to have been concerned .The work they carried out was fantastic, finished in my opinion to a very high standard.Natalie(pond technician) was absolutely fantastic she worked her socks off and kept me upto speed in what she was planning to do at every stage of the process ,she was very professional and easy to get on with you can tell she takes pride in her work. I shall be definitely using them againVerified reviewerJob location: ME39 Cleaning of dirty pond in garden and installing new pump
Posted 16 October
Cleaned a pond which was very dirty and installed a new pump. Not only did a great job cleaning the pond but also tidied up the whole area around the Pond and the pump was put in and working straight away. The two people who came were friendly and informativeVerified reviewerJob location: SE1810 Full pond maintenance and repair.
Posted 15 October
Matt and his team cleaned my pond, replaced the pump and filter and then came back to fix a leak. They were professional and nothing was too much trouble. I couldn’t be happier and would highly recommend.Verified reviewerJob location: TN3
Photos
Company Info
Owner
Mr. Matthew Adlington
Ltd Company
4 years on Checkatrade
VAT Registered
Yes: 409699645
Welcome to That Pond Guy! We’re a professional pond contractor company offering comprehensive pond services, from pond cleaning, pond maintenance, and custom pond building to specialised pond fibreglassing, pond equipment supplies, and more. Our mission is to deliver exceptional results for each pond we work on, ensuring pristine water quality and vibrant, healthy environments for your fish—all at a competitive price.
I’m Matt Adlington, from the picturesque village of Burham in Kent. Since founding That Pond Guy in 2021, I've turned my passion for ponds and fish into a trusted service with over 400 online reviews, helping pond owners across the South East create and maintain beautiful aquatic spaces. My journey began in 2018 with the construction of my own pond, which sparked my commitment to sharing my expertise and understanding of what it takes to keep ponds clear, healthy, and teeming with life.
Though based in Kent, we proudly extend our expert pond care services across the entire South East, providing pond maintenance, building, and more in Kent, London, Essex, Surrey, Sussex, Berkshire, and Hampshire. Each pond is unique, and we treat it as such—whether it’s a koi pond, wildlife pond, or large natural garden pond or lake, we bring the same level of care and dedication to every project.
Contact us today for a free quote, and let That Pond Guy take the hassle out of your pond care!
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Member since June 2021
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