Synergy Plumbing Services Ltd

Reviews (86)

• 10

  Mastic sealant in bathroom and en-suite

  Posted 23 February

  Excellent workmanship, kept me updated throughout too.
  Verified reviewer
  Job location: LE7
• 10

  Excellent work

  Posted 12 February

  Did investigation of a leak and got the solution in under 1hf
  Verified reviewer
  Job location: NG9
• 10

  Supplying and fitting shower and pump

  Posted 19 December 2024

  Quote provided speedily and date arranged within 1 week of acceptance. Work carried out efficiently and within the agreed time. Rubbish removed!
  Verified reviewer
  Job location: LE4
• 10

  Valve change

  Posted 13 December 2024

  5 valves changed in bathroom and kitchen. The personnel was very punctual and positive. Company was so smooth at quoting and booking service. Thank you Checkatrade! Thank you Synergy Plumbing Services!
  Verified reviewer
  Job location: LE11
• 10

  Complete bathroom renovation

  Posted 25 November 2024

  Synergy were exceptional and they were extremely professional & punctual! Jack completed our renovation and he was very skilful and knowledgeable. No question was left unanswered and he kept us fully in the loop during every stage of the process. Not only did Jack keep us up to date, but we regularly heard from Sammie in the office to make sure that everything was going well and that we were happy. If you are thinking of having a bathroom renovation, then you should 100% use Synergy - ABSOLUTELY OUTSTANDING!!
  Verified reviewer
  Job location: LE12
• 4

  Sink waste leak

  Posted 10 November 2024

  The booking and quote process was clunky, took a few days to reply and blamed some hitch with accessing messages. When the plumber arrived, he was friendly and polite. Sadly, he took our sink to bits, left us with no use of the sink and then realised he couldn't get the right parts to repairs the waste pipes. He really should have checked that first. He then promised to come back either the next day the day after to repair it and didn't show up. When I chased the office to check, I was given a very offhand explanation and they didn't keep their promise to repait it. I got it done elsewhere.
  Verified reviewer
  Job location: LE67

  Response from Synergy Plumbing Services Ltd

  Our Diagnostic appointments do state on the telephone call and in the written quote, that the appointment can take up to an hour and a further quote will be provided if we are unable to repair in this time frame. We try our very best to repair during the appointment, however In this instance a further quote was required for some parts. We called following communication that you were expecting the engineer to return Monday, We advised on the call that the engineers do not book their own diaries; this is done through the office and a slot shouldn't have been offered by the engineer as it had already been allocated by the office & we apologised for this. This is something we will look into and we are sincerely sorry for the inconvenience. We did offer the further quote and to look to book the appointment. As our feedback is normally very positive, I feel that this demonstrates that we always aim for our customers' experience to be straightforward and can only apologise that on this occasion that hasn’t been your experience. We have highlighted this for internal review & are happy to be contacted to discuss further.