Surrey Clean Team

Reviews (54)

• 10

  Excellent Service

  Posted 09 September

  I cannot recommend Surrey Clean Team highly enough. Charlotte and her team provide an exemplary service. Not only do they undertake excellent cleaning but they do so in such a positive and compassionate way. Their communication is excellent and they are always reliable and prompt.
  Verified reviewer
  Job location: CR0
• 10

  Fantastic company

  Posted 16 August

  I can’t thank Charlotte and the Surrey Clean Team enough for the for the work they carried out. It was a deep clean of a property which was left in a terrible state and they did an amazing job! Great communication throughout and I would 100% recommend to anyone.
  Verified reviewer
  Job location: KT16
• 10

  Unattended Death Site Clearance

  Posted 23 July

  I called Charlotte the week before to arrange a site visit and she answered although still on holiday. We met up on Friday so I could show her the extent of the area requiring treatment. We discussed about the need to clear a pathway through the house for them to remove large items and I cleared the stairs and landing to facilitate this. On Monday the team returned, explained what needed to be done for health/safety. They spray sanitised the room and proceeded to remove the contaminated items. They were slick, respectful, honest and I would use them again.
  Verified reviewer
  Job location: CR6

  Response from Surrey Clean Team

  Thank you for taking the time to leave us a review. We appreciate your feedback and am glad we were able to help. Kind Regards Surrey Clean Team

• 0

  Potential End of Tenancy Clean

  Posted 23 February

  I emailed about an end of tenancy clean. They responded, answered my questions & gave me a quote. I was happy so far. I then asked them via email about a static caravan clean, as at the time I was potentially going to move into one. Utter silence. I followed up. Twice. No response. I then made a formal complaint. They responded and said they must have "some how missed" my caravan emails. I re-sent them. No response. If they didn't want to do a caravan clean, they just had to say, but ghosting me is unacceptable. They've now lost two jobs & got a bad review instead. Disgraceful behaviour
  Verified reviewer
  Job location: RH6

  Response from Surrey Clean Team

  I explained to this customer that I had some unexpected family commitments that needed me to be away from work, hence the slow/lack of replying. We are a small company, with myself being on the road everyday working, and dealing with all admin tasks for the business as well as a family. When an emergency happens, naturally work will take a back seat, and replying to jobs can be slow. I have apologiesed to the customer directly, as this may be frustrating on there part, but unfortunately this time it was out my hands. I have not had a reply from the cutomer.

• 10

  End of Tenancy, Oven, and Carpet Clean

  Posted 06 February

  I booked Surrey Clean Team through Checkatrade, and they were quick to provide a full quote. The team arrived early, and did and excellent job! Highly recommend!
  Verified reviewer
  Job location: RH5
• 10

  End of tenancy clean

  Posted 28 October 2024

  Excellent, clear and fast communication to quote and book the job. Easy to work with and clean carried out to the exact specifications we need at the end of our rental contract
  Verified reviewer
  Job location: RH12