Suffolk Oil Solutions Limited

Reviews (286)

• 10

  Barry C

  Posted 23 January

  Had a oil tank replaced by SOS this week and they did an excellent job, site was left clean and tidy. Great service kept fully informed , would highly recommend.
  Verified reviewer
  Job location: CB8
• 6

  NOT GREAT

  Posted 16 January

  Unfortunately the engineer forgot to turn on the fuel oil after checking the tank. So I was left with no heating or hot water. I turned on the fuel oil again but an airlock had formed and the boiler kept cutting out after a minute or so. The company were going to send someone the next day, but not until late in the afternoon. I persevered with resetting the boiler every few minutes and after a few hours it burst into life. The engineer should have checked the system was working before departing. I would have thought this was a basic check.
  Verified reviewer
  Job location: CB25

  Response from Suffolk Oil Solutions Limited

  Thank you for your feedback. As we apologised for and explained, it was a silly mistake which is very unusual for our engineers. You haven't mentioned that we also spent time on the phone (the same day) talking you through to get you up and running. We also gave you a discount off of your invoice.

• 10

  Great customer service from an experienced technician

  Posted 14 January

  Our annual boiler service completed on time by an highly professional and knowledgeable young engineer. On time, very thorough and very tidy job. Excellent customer contact and service and good value for money. Thoroughly recommended.
  Verified reviewer
  Job location: IP29
• 10

  First class boiler management operation

  Posted 03 January

  As usual, Suffolk Oil Solutions provided an excellent, high quality service. The engineer, Ryan, was efficient, courteous and knowledgeable. I would recommend this company to anyone wishing to have a complete, quality boiler management service.
  Verified reviewer
  Job location: CB21

  Response from Suffolk Oil Solutions Limited

  Thankyou for your valued custom and taking the time to leave a review.

• 10

  Boiler Servicing Works - West Suffolk

  Posted 15 December 2025

  Very helpful, responsive and competitively priced works for both boiler servicing and replacement,
  Verified reviewer
  Job location: IP1

  Response from Suffolk Oil Solutions Limited

  Thank you for your review Dawn. We really appreciate your custom.

• 10

  Efficient and effective

  Posted 07 December 2025

  boiler service. good communication from booking to service completion, on day of service given a time frame that was adhered to, text to inform that engineer on his way, service carried out in an efficient manner, cost comparable to others.
  Verified reviewer
  Job location: IP29

  Response from Suffolk Oil Solutions Limited

  Many thanks for you valued review and your continued support. I'll take this opportunity to wish you a Merry Christmas and Happy New Year.