Soft Touch Water Softeners Ltd

Reviews (206)

• 10

  Best water softeners and family service

  Posted 2 days ago

  Really good family run business. I was booked in straight away and they turned up on time. Nathen was excellent engineer , he new what was wrong and replaced our old unit. Best price quote from four companies. Have since rang me twice to check everything is going ok. Provided the salt and regular deliveries when needed
  Verified reviewer
  Job location: ME4
• 10

  Great service

  Posted 30 December 2025

  We knew we wanted a water softener and would definitely recommend Soft Touch Water Softeners. From the initial email Paul was very attentive and responsive. He is very knowledgeable and helpful so if you’re interested in getting a softener installed I would certainly call Paul.
  Verified reviewer
  Job location: CT5
• 10

  Great company and honest people

  Posted 16 December 2025

  Nathan came to our house to investigate a problem with our softener that was constantly overflowing. He was very detail with his investigation and explained to him what he was testing throughout the visit. He was honest with what he found and it was because of him being transparent, we decided to replace the unit (we were thinking about it anyway due to the age of the unit). Great experience and his fixed a few other things as well and helped my neighbour whom needed theirs checked as well.
  Verified reviewer
  Job location: ME19
• 10

  Professional service & quality products

  Posted 08 December 2025

  From initial contact with the office to order and installation everything was first rate. We can’t fault anything with the service and attention to detail. The experience and knowledge from Paul helped us to choose the product for our needs. We have used this company before and have absolutely no problem recommending them for such a professional service.
  Verified reviewer
  Job location: CT3
• G
  Gianfranco T
  10

  Water Softener Service / Replace

  Posted 02 December 2025

  We originally enquired about a water softener service - Nathan turned up promptly and began the service. Unfortunately it transpired that the softener had reached the end of its life. Nathan was helpful in choosing a replacement and fitted it. Great service. Good information. Quality installation. Highly recommended
  Verified reviewer
  Job location: ME8
• 10

  Service level that sets a high standard.

  Posted 21 November 2025

  Soft Touch Water Softeners Ltd delivered an outstanding service from start to finish. After 3 years of continuous use, our softener stopped flushing. Their service technician did a sterling job of diagnosing and fixing the problem. This involved dismantling several components. He was incredibly thorough, working methodically and systematically to ensure every component was functioning exactly as it should. His work ethic was excellent, and the customer service we received was genuinely best in class. Professional, knowledgeable, and an absolute pleasure to deal with. Thank you.
  Verified reviewer
  Job location: ME17