Soft Touch Water Softeners Ltd
Whitstable, Kent
Checkatrade member since January 20175
Services
- Purifiers
- Water Filters
- Water Softeners
Customer Reviews
Write a review10 /10
Based on 15 reviews over the past 12 months
Quality of work
10
Reliability
10
Communication
10
Reviews (204)
10 Great company and honest people
Posted 4 days ago
Nathan came to our house to investigate a problem with our softener that was constantly overflowing. He was very detail with his investigation and explained to him what he was testing throughout the visit. He was honest with what he found and it was because of him being transparent, we decided to replace the unit (we were thinking about it anyway due to the age of the unit). Great experience and his fixed a few other things as well and helped my neighbour whom needed theirs checked as well.Verified reviewerJob location: ME1910 Professional service & quality products
Posted 08 December
From initial contact with the office to order and installation everything was first rate. We can’t fault anything with the service and attention to detail. The experience and knowledge from Paul helped us to choose the product for our needs. We have used this company before and have absolutely no problem recommending them for such a professional service.Verified reviewerJob location: CT3- GGianfranco T
10 Water Softener Service / Replace
Posted 02 December
We originally enquired about a water softener service - Nathan turned up promptly and began the service. Unfortunately it transpired that the softener had reached the end of its life. Nathan was helpful in choosing a replacement and fitted it. Great service. Good information. Quality installation. Highly recommendedVerified reviewerJob location: ME8 10 Service level that sets a high standard.
Posted 21 November
Soft Touch Water Softeners Ltd delivered an outstanding service from start to finish. After 3 years of continuous use, our softener stopped flushing. Their service technician did a sterling job of diagnosing and fixing the problem. This involved dismantling several components. He was incredibly thorough, working methodically and systematically to ensure every component was functioning exactly as it should. His work ethic was excellent, and the customer service we received was genuinely best in class. Professional, knowledgeable, and an absolute pleasure to deal with. Thank you.Verified reviewerJob location: ME1710 Great company to deal with
Posted 02 November
Great to deal with from start to finish. Explained all I needed and installation was booked in quickly.Verified reviewerJob location: ME510 Professional Service and great customer service
Posted 25 September
Easy and professional from start to finish. New water softener and water filter installed perfectly!Verified reviewerJob location: CT10
Company Info
Owner
Mr Paul Southby
Ltd Company
8 years on Checkatrade
VAT Registered
Yes: 754454811
Welcome to Soft Touch Water Softeners LtdWe are a leading water softener supplier, and family run business. Paul and Janet established Soft Touch Water Softeners Ltd many years ago, and are authorised dealers for many manufacturers, and therefore can offer unbiased advice on the correct water softener for you and your family. We are based in Faversham and Herne Bay, and install water softeners and drinking filters throughout Kent. We are proud to give such a premium service at such an affordable price, and are happy to add our own personal touch to everything we do. Our quality of work is second to none, just as we would expect in our own home.
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Member since January 2017
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