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Softflow Essex LTD

9.86/10

Chelmsford, Essex

Checkatrade member since July 2013
10

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Website

Services

  • Water Softeners
  • Water Filters
  • Purifiers

Customer Reviews

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9.86 /10

Based on 56 reviews over the past 12 months

Quality of work

9.89

Reliability

9.94

Communication

9.96

What customers are saying

AI-generated from customer reviews over last 24 months

This family-run business is highly recommended by customers for its professional and friendly service, from the initial survey to the tidy and efficient installation. Reviewers consistently praise the excellent aftercare and are very pleased with the performance of their new water softeners.

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Reviews (392)

  • 9.33

    Great Staff, Excellent Work

    Posted 4 days ago

    Follow some research we decided to have a water softener installed and decided on Softflow Essex Ltd. From 1st phone call through site survey to fitting & commissioning all we met or spoke to were pleasant, polite & knowledgeable. Installation was completed without fuss and tidily, protecting our flooring & carpets including route from front door to work site. We’ve now had the water softener several weeks & all works well. We highly recommend Softflow Essex Ltd
    Verified reviewer
    Job location: CM16
  • 10

    Softflow - One of the Best Decisions we've Made

    Posted 27 October

    We had a Water Softener and a separate Reverse Osmosis (RO) unit fitted by Softflow at the end of Sept 25 and one month later we are very pleased. The limescale has disappeared from our kettle using RO water and limescale is no longer visible in our showers (softened water), our skin is softer but most of all we are much less anxious about the limescale damage building up in our heating system. All fitted efficiently in one day in a cupboard next to the under sink cupboard. It was very useful to be given samples of softened and RO water to taste beforehand before committing to installation.
    Verified reviewer
    Job location: CM22
  • 10

    Maldon Install

    Posted 21 October

    This is the second install we have had from Matt and the team at Softflow. Living In the hard water area (Maldon/Essex) I can’t recommend having a water softener enough. Everything to do with the site inspection to the salt ordering is so simple and in this day and age there is a reason companies survive - good product with fantastic customer service. Many thanks
    Verified reviewer
    Job location: CM9
  • 10

    Softflow Water Softeners

    Posted 20 October

    The process from start to finish was great! Professional, courteous and knowledgable at all times. Softflow installed a water softener and it has made the world of difference. Less usage of cleaning products as well as shower gels, shampoos etc. Obviously the softer water is kinder to your appliances as well. Expensive, but a worthwhile investment! This company is highly recommended!
    Verified reviewer
    Job location: CM23
  • 10

    Family business, friendly, informative and professional.

    Posted 11 October

    I would highly recommend. From initial contact U found them to be extremely friendly and informative. Installation went without any issues and the fitter was very respectful of our property and was very tidy.
    Verified reviewer
    Job location: CB11
  • 10

    Exceptional service !

    Posted 09 October

    Softflow Essex LTD provides great customer service came out first to assess and quote was efficient and on time, at a convenient time that suited me had a date and time set to replace a old softener they did a great job and left everything tidy very pleased would definitely recommend there services
    Job location: CM15

Photos

+43

Company Info

Owner

Mr Matthew Ager

Ltd Company

12 years on Checkatrade

VAT Registered

Yes: 386845203

Domestic WorkCommercial WorkFree EstimatesCards Accepted

Softflow Softeners

We are water softener installers and salt supplies to domestic homes in the Essex/Hertfordshire area and have been in business since 1987.

We are the leading water softener supplier, located in the heart of Essex

Softflow is a family run business with myself, Matt and my brother Ben running the company.

We took over from our Mother and Father over 15 years ago, now employing extra staff to provide the best customer care possible.

I have been installing and servicing water softeners all my working life and believe that treating customers like I would like to be treated is the key.

This includes honesty, fairness and a caring attitude and it would be brilliant if you could recommend us to your family and friends so we can present these qualities to them also.

Checkatrade has a fantastic way of letting you, the client, get to know how we work before you have even experienced it yourself.

Softflow has thousands of very happy customers all over the Essex/Hertfordshire area, so if you want to remove that dreadful lime scale from your home, then give us a call so that we can come and give you expert advice about the best water softener for you.

If you already have a water softener that needs more salt or a service then of course we can help you with that also.

This trade passed up to 12 Checkatrade vetting checks

Member since July 2013

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