Reviews

I recently had a soft water system installed by Softflow Essex Ltd and I am very happy with the service provided. The team - Matt and Dan were professional, knowledgeable, and efficient from start to finish. The installation was carried out neatly and to a high standard, and the system works exactly as expected. I would happily recommend Softflow Essex Ltd to anyone considering a water softener installation.

Excellent service from start to finish. Customer service was friendly and helpful, the engineer was professional, on time, and explained everything clearly. Installation was neat and hassle free. The water softener itself has made an immediate difference to our water quality. Very happy with the product and the overall experience. Highly recommend.

We have installed a water softener with the company. I think they have done an excellent job in the plumbing. They have rerouted the pipes in order to fit the softener in the cupboard and also installed a hard water tap for our garden. A month plus went in, no issues so far.

Our experience with SoftFlow Water Softeners was excellent from start to finish. The initial quote process was straightforward, transparent, and pressure-free from Matthew. Everything was clearly explained, including the different system options, pricing, and what would work best for our household. Communication throughout was strong, with clear timelines and no surprises. The installation itself was quick, professional, and tidy, and the installer took time to explain how the system works and how to maintain it. Overall, the process felt efficient, well-managed, and customer-focused.

Installed a water softener and tap filter. Great communication. Turned up on time and did exactly what they said they would. Let under the sink tidier than they found it (the plumbing was a mess before). Product works, have no more hard water issues. The new filtered water also tastes great.

Great service from Matthew coming out to give us a quote all the way through to fitting. The fitter was extremely tidy and was able to accommodate our request for the softener to be fitted in an adjacent garage. Excellent service and product.