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Smart Drainz Ltd

9.86/10

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Checkatrade member since July 2023

Accepts Checkatrade Pay

We guarantee the work for up to £1,000 for 12 months. T&Cs apply

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Customer Reviews

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9.86 /10

Based on 247 reviews over the past 12 months

Quality of work

9.84

Reliability

9.86

Communication

9.9

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for being prompt, professional, and knowledgeable, often highlighting the team's friendliness and clear communication. A small number of reviewers have raised concerns about receiving paid-for reports and questioned the necessity of some quoted work.

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Reviews (365)

8.67
Good communication, knowledgable and efficient.
Posted 2 days ago
They unblocked a drain that had caused the toilet to drain slowly. Good communication, knowledgable and efficient. Same day service.
Verified reviewer
Job location: PO19
10
Clear communication and competitive price
Posted 2 days ago
Very happy with the fast response and very clear and detailed break-down of the costs involved in clearing the blocked drains on our driveway. The company quickly and efficiently did the work they were able to and then gave me the information I needed to contact the water board.
Verified reviewer
Job location: GU16
Response from Smart Drainz Ltd
Thank you Petra for your great feedback on our services These reviews go a long way in giving the next customer piece of mind that the quality of service they will receive is as standard good Extremely grateful The Smart Drainz team
9.67
Great company, good can do attitude
Posted 5 days ago
Very good service, repairs carried out in for short time frames. Very professional looking and can fully equipped for the team they were performing. Only downside was asking for the money the second the job was completed. Felt this ruined the experience and took the shine of the professional finish.
Verified reviewer
Job location: PO2
Response from Smart Drainz Ltd
Hi Sean thank you for your great review we do have a payment on completion policy which is quite normal but will look in to how we can improve on this and appreciate your feedback as it can only improve our business services Many thanks Smart Drainz team
10
High standard and all as agreed
Posted 01 August
Smart Drainz returned to complete the final part of our drainage replacement and repairs. As before, the service provided has been excellent and all as explained and agreed upfront. Both Cody and Ryan did another great job!
Verified reviewer
Job location: GU27
Response from Smart Drainz Ltd
Colin again another great review thanks to our dedicated team’s efforts Ryan and Cody are a great asset to the company and we are glad you have had a great experience with them Again many thanks Smart Drainz Ltd 👍👍
10
Prompt, professional and a perfects service
Posted 30 July
Excellent service in difficult circumstances
Verified reviewer
Job location: SL1
Response from Smart Drainz Ltd
Alison thank you for your review it really helped us show customers that we are a professional team with the customers best interest at heart A big thank you Smart Drainz Ltd
10
Knowledgeable, professional and willing to discuss all aspects of the work involved
Posted 27 July
I have to say great experience all round from Smart Drainz! Extremely knowledgeable, friendly, professional service and advise from beginning to end. Everything was explained up front and various options discussed to address our drainage issues. The job itself was carried out to high a standard by both Cody and Ryan who were more than happy to discuss things as the job went on. Would certainly recommend.
Verified reviewer
Job location: GU27
Response from Smart Drainz Ltd
Colin we are extremely grateful for your kind review it shows what our company is about and how we have great provide in our work and customer service Many thanks Smart Drainz Ltd