SGS Windows

Reviews (94)

• D
  Danielle C
  10

  New Front door and set of French doors

  Posted 3 days ago

  Very happy with our doors! Look great done really quickly all done in a morning. Very patient with us while we arranged or times around work schedules. Very friendly crew and even fussed the dog. Would recommend.
  Verified reviewer
  Job location: DL3
• 10

  A good service.

  Posted 28 April

  I was very pleased with the service that Alan provided. He gave good advice, and communicated on a regular basis, keeping me up to date with the order. The window fitters were polite and friendly, and took pride in their work. A good job.
  Verified reviewer
  Job location: TS7
• 7

  Poor after sales service

  Posted 24 April

  Communication was poor. I provided a spare key for access, but the fitter ignored this, left my door unlocked, hid the key under the mat, and then complained he couldn’t get in the next day. He damaged freshly plastered and painted walls, knocked the toilet and caused a leak, and didn’t turn off the water, which caused electrical damage, including a ruined new light fitting and wiring yet denied responsibility. Replastering around the windows was poor and messy and after-sales service is poor, and despite having trickle vents installed, I didn’t get a FENSA certificate and ignored my requests.
  
  Job location: SR3

  Response from SGS Windows

  Hi Samantha, thank you for your feedback. We must clarify several points that do not reflect the full situation. The property had been fully plastered and decorated before installation, which is not standard and increases the risk of cosmetic disturbance during window works. We strongly dispute claims of negligence and were not given the opportunity to inspect or resolve any issues raised. FENSA certification is processed after completion and we’re happy to assist with this. We always aim to resolve concerns directly and professionally, so please contact us to discuss further.

• N
  Nigel S
  10

  Replacement front door

  Posted 23 April

  Alan responded very quickly to the job request (replacement front door and a window in the external garage). Came to measure up the same day and provided all necessary information. The fitters did a thorough and professional job. Very pleased with the service.
  
  Verified reviewer
  Job location: TS26
• 10

  When is a door not just a door? When you buy it from SGS Windows.

  Posted 18 April

  It was a delight to deal with such a professional company from enquiry through to installation. Alan and his team are punctual, polite, knowledgable and a credit to the industry. It is so rare to find such tradespeople like them. I am so pleased with the new door. Good price, great product, excellent service, 5 star rating through and through. Thank you all.
  Verified reviewer
  Job location: DL14
• M
  Maggie S
  9.67

  Porch installation

  Posted 17 April

  We are really pleased with our newly installed porch. Alan brought samples of windows for us to see and he clearly explained the options available to us. There was no hard sell. He was just polite, courteous and informative as were the people who installed it. A small issue was resolved very quickly, which was much appreciated. Communication was excellent. Thanks
  Verified reviewer
  Job location: DH1