Secure Access Services Limited

Reviews (124)

• 2

  Atrocious after sales support service

  Posted 04 October

  After my gates were installed I wrote a 5 star review. Since then the gates hinges have dropped, consequently the gates no longer engage. I have contacted SAS numerous times, by email, 'phone and finally by calling in to speak to the Director and Installation Manager. Eventually a technician called but was unable to fix the fault on site, I have a written call out bill, £336 paid, from SAS stating a quotation for resolution was to follow. Since then no further contact from SAS and the fault in the gates remains unresolved.
  Verified reviewer
  Job location: BN27

  Response from Secure Access Services Limited

  Dear Mr Cook So sorry your experience has been less that satisfactory and will be looking into this to find out where we are falling short as we endeavour to give all our customers excellent service. I will call off line to arrange a visit with you.

• 10

  Gate wouldnt work at all leaving our farm without security

  Posted 10 January

  Booking a visit was straightforward and our problem was treated as a priority. I was given an accurate estimate as to when the visit woukd be made and kept informed about the likely time of arrival. The engineer clearly knew what he was doing and took time not just to fix the gate but to grease it and check it over. It has worked perfectly since.
  Verified reviewer
  Job location: BN1
• 10

  Friendly and efficient. Great communication.

  Posted 29 January 2024

  Engineer turned up on time and talked me through what might be going on, then did some investigation. Everything was explained well and I felt I understood the situation. Very well done.
  Verified reviewer
  Job location: TN20
• 10

  Fixing a broken intercom system

  Posted 13 November 2023

  Sas were extremely professional and provided clear quotations with various options for fixing the unit. They carried out the work efficiently and quickly and we at last have a working unit. It’s worth noting the unit was provided and installed by an independent chap - wrongly - and he was unable to fix it. So SAS really had their work cut out. Thank you to the team - we are really pleased and the unit it working great
  Verified reviewer
  Job location: TN6
• 10

  Resolve issue with non-functioning automated gates

  Posted 12 September 2023

  Proficient service throughout from SAS. Delightful reception management and follow-up from Ann. Next day service resolved issues. Engineer, Gary, knew what he was doing, got on with it and was courteous and happy to explain things. Have used SAS for getting -on for a decade and always had the same levels of service. Would recommend without hesitation. S. Addison Surrey
  Verified reviewer
  Job location: RH8
• 9.75

  Fitting driveway gates

  Posted 27 March 2023

  My wife and I were totally delighted with the finished product, it even superseded our expectations. The product was well designed, well engineered and the fitters that site surveyed and completed the job were consummate professionals. A job professionally attended to and completed ahead of schedule.
  Verified reviewer
  Job location: BN27