Sam Palmer Plumbing And Heating Ltd
Lewes
Checkatrade member since February 20205
Customer Reviews
Write a review9.74 /10
Based on 35 reviews over the past 12 months
Quality of work
9.74
Reliability
9.71
Communication
9.95
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently describe this company as professional, reliable, and friendly, with excellent communication from start to finish. Reviewers frequently praise the engineers for being punctual, polite, and tidy, and commend the high quality of their work.
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Reviews (125)
10 solid
Posted 4 days ago
Job location: BN2Great work, good communication, thanks.7 Remove BW water softener under the sink and install new simple electric Eddy water softener
Posted 22 July
Poor. First they cancelled the scheduled date on the day of, and rescheduled for week later. Then charged 2 ½ hrs for what is a very simple job (1hr at a stretch). A full hr of this was going out to pick up a piece of 15mm copper pipe and a basic fitting, things that any plumber would have in their van. Was charged an hr basically for a standard restocking of supplies that should be done on the company’s time, Not the client. So a £80-140 job was invoiced £225 VAT. After complaining was give a goodwill discount and had to pay £200.Verified reviewerJob location: BN7Response from Sam Palmer Plumbing And Heating Ltd
Thank you for your feedback, and we apologise for the inconvenience. We've identified an error in the engineer’s recorded times, corrected it, and issued a partial refund. We appreciate your understanding and are taking steps to prevent this in future.
10 sam palmer review
Posted 16 July
Job location: RH13very reliable on time clean and tidy ,will answer any questions that you have,would recomend10 Vertical radiator installation
Posted 11 June
Excellent customer service and work, highly recommend. We have had a radiator removed and two vertical radiators installed in different rooms. There were a few issues with delivery (not their fault) but Helen was really helpful and apologetic. The work was carried out by Agostin, and he had to swap his appointments around to accommodate the late arrival of the radiators. He was very polite, the work carried out was of a high standard and left everything tidy afterwards. Excellent service from all and would highly recommend.Verified reviewerJob location: RH1110 gas boiler service
Posted 03 June
once again they have provided an excellent service to maintain the boiler that they installed. thoroughly recommend !!Verified reviewerJob location: BN610 Boiler service
Posted 12 May
Job location: RH5Sam serviced our boiler and was very friendly. His response to my initial request was very quick. I’ll be using his services again in future :)
Photos
Company Info
Owner
Sam Palmer
Ltd Company
5 years on Checkatrade
VAT Registered
Yes: 273920982
Sam Palmer Plumbing and Heating is a highly skilled provider of a range of heating and plumbing services across Sussex, with full project management available.
With over 18 years of experience, Sam founded the company in 2017 and has built up a trusted reputation based on providing expert advice, professional installations and maintenance, as well as value for money and a very honest approach.
Working with both domestic and commercial clients, Sam Palmer Plumbing and Heating is Gas Safe registered.
From leaking taps and broken radiators to full bathroom design and installation, we’re on hand to help. No project is too big or too small.
Plumbing and heating services
We are flexible to your project, needs and budget and can cater our work to your specifications. Our core services include:
Bathrooms
Expert planning and advice
Design
Sourcing materials
Repairs and maintenance
Boilers
Installation
Removal
Maintenance and safety checks
Gas Safe Registered
Heating systems
Radiators, central heating, pumps and filters
Installation
Repairs and maintenance
Power flush
Underfloor heating
Installation
Maintenance
During our time with you, we are always considerate, polite and tidy, and get everything ready for you to enjoy your kitchen, bathroom or installation as soon as we’ve completed our work, taking great pride in offering complete customer satisfaction.
This includes waste removal of materials, which we recycle as much as possible, and working at times convenient to you.
Who we work with
We have worked with an array of different clients, both domestic and commercial, whether you’re a homeowner, landlord, developer or facilities manager, we can help with any plumbing, heating and boiler needs.
We source all of our materials from trusted suppliers, meaning you benefit from safe, high-quality installations with warranties for peace of mind.
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since 2020
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Enhanced business check
Director checks