Reviews

  • 10

    solid

    Posted 5 days ago

    Great work, good communication, thanks.
    Job location: BN2
  • 7

    Remove BW water softener under the sink and install new simple electric Eddy water softener

    Posted 22 July

    Poor. First they cancelled the scheduled date on the day of, and rescheduled for week later. Then charged 2 ½ hrs for what is a very simple job (1hr at a stretch). A full hr of this was going out to pick up a piece of 15mm copper pipe and a basic fitting, things that any plumber would have in their van. Was charged an hr basically for a standard restocking of supplies that should be done on the company’s time, Not the client. So a £80-140 job was invoiced £225 VAT. After complaining was give a goodwill discount and had to pay £200.
    Verified reviewer
    Job location: BN7

    Response from Sam Palmer Plumbing And Heating Ltd

    Thank you for your feedback, and we apologise for the inconvenience. We've identified an error in the engineer’s recorded times, corrected it, and issued a partial refund. We appreciate your understanding and are taking steps to prevent this in future.

  • 10

    sam palmer review

    Posted 16 July

    very reliable on time clean and tidy ,will answer any questions that you have,would recomend
    Job location: RH13
  • 10

    Vertical radiator installation

    Posted 11 June

    Excellent customer service and work, highly recommend. We have had a radiator removed and two vertical radiators installed in different rooms. There were a few issues with delivery (not their fault) but Helen was really helpful and apologetic. The work was carried out by Agostin, and he had to swap his appointments around to accommodate the late arrival of the radiators. He was very polite, the work carried out was of a high standard and left everything tidy afterwards. Excellent service from all and would highly recommend.
    Verified reviewer
    Job location: RH11
  • 10

    gas boiler service

    Posted 03 June

    once again they have provided an excellent service to maintain the boiler that they installed. thoroughly recommend !!
    Verified reviewer
    Job location: BN6
  • 10

    Boiler service

    Posted 12 May

    Sam serviced our boiler and was very friendly. His response to my initial request was very quick. I’ll be using his services again in future :)
    Job location: RH5