Rosh responded extremely quickly to my enquiry, gave me an appointment within two days and arrived on time with no fuss. Communications were good throughout. The fault appears to have been fixed (early days, but...) and the price was as agreed. It wasn't cheap but you get what you paid for.
Response from Rosh Appliances Specialists
Thank you Adrian for your honest feedback. Much appreciated. I’m pleased the issue appears resolved and that the communication and timing met expectations. If anything further comes up, feel free to get in touch anytime.
Rosh