RJW Gas & Heating Services

Reviews (253)

• 10

  Professional and Efficient Boiler Service

  Posted 1 day ago

  Rob provided an excellent, efficient service and was professional throughout. I also really appreciate the annual boiler service reminders - it’s something that’s easy to forget. Wouldn’t hesitate to use him again and highly recommend.
  Verified reviewer
  Job location: ME7
• 10

  Gas boiler service.

  Posted 26 January

  Arrived on time and completed annual gas boiler service. Very knowledgeable and friendly.
  Verified reviewer
  Job location: ME3
• 10

  Excellent service!

  Posted 16 December 2025

  Excellent service, leak identified and new parts fitted. Highly recommended!
  Verified reviewer
  Job location: ME1
• 2

  Fault not fixed but still charged and no new diagnosis

  Posted 11 December 2025

  Rob did my annual boiler service £84 & quoted £385 to fix 2 faults. He said it was a 2 hour job, and despite invoice received suggested that he would drain down the system; he never did. He reported to be done in about an hour & was in a hurry to leave as he forgot to replace a panel meant to cover some exposed wires. He did not test properly as the fault (boiler pressure > 3 bar and PRV leak still remain. Rob has been very dismissive on the phone on the 2 occasions we contacted him regarding the existing fault; and has refused to return back to help diagnose why the fault still exist.
  Verified reviewer
  Job location: ME3

  Response from RJW Gas & Heating Services

  Thanks for the glowing review! It’s a shame it’s not truthful and reflective of what actually happened! As discussed, the system only needed draining if the TRV radiator valves was being changed, which you decided you didn’t want to do. You was charged 2 hours labour and I was at your property for 1 hour and 20 minutes. That is into the 2nd hour hence why you got charged for 2 hours. This is very simple business sense that “most” people understand. Unfortunately more work was required, which you was expecting me to do for free. I also do not tolerate rudeness hence why I refused to come back

• 10

  Helpful, friendly Efficient

  Posted 24 November 2025

  Very good service. Rob arrived very quickly on the same day to my elderly mum’s house. He sorted the problem and checked all was fine. He was very friendly and polite and also very efficient.
  Verified reviewer
  Job location: ME3
• 10

  New Worcester Boiler

  Posted 15 October 2025

  We had Rob come round to fit a much needed new boiler today (15th Oct). His first visit, to conduct a consultation and later quote was only two weeks prior so we got a nice quick booking after I confirmed my acceptance of the price, which was very reasonable. Rob’s knowledge mirrors his work. You wouldn’t know apart from the new boiler on the wall that he’d been. Everything works perfectly and I had nothing to clear up after he had gone. I would definitely recommend 100% RJW Gas and Heating Services.
  Verified reviewer
  Job location: DA7