Redfern Heat Pumps Ltd
Plymouth
Checkatrade member since July 2023
Customer Reviews
Write a review9.81 /10
Based on 87 reviews over the past 12 months
Quality of work
9.77
Reliability
9.84
Communication
9.92
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for their excellent communication, professionalism, and punctuality. Reviewers frequently highlight the politeness and tidiness of the engineers, who deliver a high standard of work.
Was this helpful?
Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.
Reviews (137)
10 Air Source Heat Pump & Underfloor Heating Install + General Plumbing Work
Posted 4 days ago
Mark and his team have been excellent throughout our recent installation of a heat pump, underfloor heating and general plumbing work. They provided a very competitive quote, have been great communicators and all their work has been to a really high standard. Most reassuringly, when there have been any minor issues (as expected in such a large piece of work), they have been very quick to rectify issues without any fuss. Thoroughly recommended.Verified reviewerJob location: TQ110 Landlords Gas Cert
Posted 04 June
Excellent communication start to finish, very efficient and great price, can’t recommend enough !Verified reviewerJob location: TQ1410 Complete central heating installation
Posted 04 June
Job location: TQ9Throughout the process, I found Tony polite, punctual and very personable. At each stage, he fully explained what he was doing - I'm not very technically minded and he allowed me to make little videos as we went along. His work was eexcellent and he was also very tidy. I would definitely recommend Redfern to friends and family, if asked.9.33 Gas work needed
Posted 30 May
Excellent service and timing of task from arrival to finish,left the area clean and tidy, good communication throughout.Verified reviewerJob location: PL510 Boiler service and repair . Shower fitted . Plug issue rectified .
Posted 20 May
olutely outstanding ! We had a few tenant issues with gaining access to the property and the team at Redfern were patient , tolerant and understanding . Jennie in the office is brilliant . Andy , the engineer was fully committed to offering a quick , efficient service . His manner was polite and courteous . I cannot recommend Redfern more highly . They serviced our boiler , upgraded some boiler issues , refitted a shower and rectified a sink plug issue . The job was completed quickly ,but well . Andy left the place clean and tidy .Would definitely use this company again .Verified reviewerJob location: TR110 Upgrade existing system
Posted 13 May
You couldn't wish for a better company for upgrading a system that just wasn't fit for purpose. Director Gary was professional, informative and friendly. Always there for you. What an amazing team, hardworking - Andy and Tony. 10/10. Can't recommend them more highly. Wasn't I lucky.Verified reviewerJob location: PL5
Photos
Company Info
Owner
Mr. Mark Redfern
Ltd Company
2 years on Checkatrade
VAT Registered
No
Welcome to Redfern Heat Pumps — specialists in low-carbon, energy-efficient heating solutions for modern homes.
At Redfern Heat Pumps, we focus on the future of home heating.
Our core expertise lies in the design, installation, and maintenance of air source and ground source heat pump systems, helping homeowners reduce energy bills and cut carbon emissions without compromising on comfort.
We’re passionate about helping our customers transition to more sustainable heating — whether it’s a full heat pump installation or upgrading an existing system. Our tailored approach ensures every system is perfectly matched to your home and lifestyle.
Our services include:
- Air Source and Ground Source Heat Pump installation
- Heat pump servicing, diagnostics, and repairs
- System design and energy-efficiency consultation
- Boiler installation, servicing, and repairs
- Heating system upgrades and hybrid solutions
While heat pumps are at the heart of what we do, we also provide expert boiler services for customers who want the best of both worlds or need dependable backup heating.
We pride ourselves on:
- Clear, honest advice with no pushy sales
- Neat, professional installations
- Reliable aftercare and maintenance
- Fully qualified, certified engineers
Choose Redfern Heat Pumps for smarter, cleaner, and more efficient home heating. Get in touch today to find out how we can help.
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since 2023
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Enhanced business check
Director checks