RB Fencing Ltd

Reviews (1671)

• 10

  Visit

  Posted 25 March 2023

  Visit
  Verified reviewer
  Job location: KT17
• 6.25

  Fencing

  Posted 29 March 2022

  RB Fencing fitted 4 new fence panels and 2 new fence posts at my property as per their quote. I clearly needed a 3rd post which was missed in their survey. I withheld 20% of the invoice cost, and informed RB that the balance would be paid on resolution of my query, at no point did I refuse to pay. I would have been happy to pay for a 3rd post and get the job finished properly at the time. I'm left with a rotten post between 2 new panels. RB have made no attempt to resolve my query, they are only interested in being fully paid for a sub standard job and are now sending threatening letters.
  Verified reviewer
  Job location: GU23

  Response from RB Fencing Ltd

  It is unfortunate that our customer has chosen to post incorrect information regarding the work RB Fencing Ltd has provided. Our surveyor visited site to undertake a quotation for the work and was instructed by the customer that she wanted 4 new panels and two new posts and this was all as she was selling the house. Our quote was accepted but requested to pay cash. We advised we do not accept cash. Team arrived to do the work and the customer met them at 8am, at this time told them she had found another post that needed doing and could they add onto their work for free? They advised her they couldn't do this and she should call our surveyor to discuss and gave her his number, no call was received. We sent our invoice for the work done but although all the work quoted for had been completed (and our customer admits this). We have followed our payment policy set out in our T&C's to try and recover the 20% owing. We try our very best on every job but sadly this time there seems to have been a drive by the customer to not pay 20%.

• 10

  New Fencing

  Posted 24 September 2020

  Good afternoon Mark, I wanted to email you directly to say how delighted we are with the fence. It looks amazing. Everyone who has passed has stopped to comment. The two fencers Andy and Terry were fantastic. In any organisation, you are only as good as the people who work for you. They are certainly ambassadors for your company and we would have no hesitation in recommending you. Thank you. Mel and Paul Horsham, West Sussex
  Verified reviewer
  Job location: RH12
• 10

  Garden Fencing/Gates

  Posted 28 August 2020

  Professional friendly service with quality workmanship from original quote through to construction and commissioning. No hesitation in recommending this company. Great team.
  Verified reviewer
  Job location: RH2
• 10

  Pair of front gates and some fencing

  Posted 22 August 2020

  Work force (2 delightful young men) turned up on time with the boss. The work was carried out efficiently and the end result was very nice. The price was reasonable.
  Verified reviewer
  Job location: RH5
• 10

  Erection of 6m of pallisade fence and gate

  Posted 17 August 2020

  Very satisfied with the job with expert attention to all details that we had requested.
  Job location: RH4