Rapid Response Plumbing & Heating
London
Checkatrade member since December 2023
Customer Reviews
Write a review9.55 /10
Based on 17 reviews over the past 12 months
Quality of work
9.76
Reliability
9.53
Communication
9.3
What customers are saying
AI-generated from customer reviews over last 24 months
Rapid Response Plumbing and Heating generally receives praise for their prompt service, efficient repairs, and clear communication, particularly regarding boiler issues. However, some customers have reported issues with after-sales service and communication from management, as well as discrepancies in initial quotes and agreed costs.
Was this helpful?
Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.
Reviews (416)
10 Boiler replacement
Posted 04 June
Lived up to their name of Rapid Response. Boiler stopped working Friday night. Saturday morning cleaned sensor, replaced pump and checked circuit board (as error codes suggested). This 18 year old boiler needed replacing though. All ordered and replaced in 3 days (including weekend). Good communication, really tried hard to repair the old one but new one replaced without further delays. Recommend 👍Verified reviewerJob location: SE110 Annual service of boiler
Posted 27 May
Work was well planned to minimise time and disruption. All done competently.Verified reviewerJob location: IG1010 Our gas boiler flue was leaking due to corrosion at a historical pipe joint.
Posted 24 May
Polite, personable, professional, punctual, knowledgeable and competitive. In our experience I have no reservations in recommending Chandan and GP.Verified reviewerJob location: N55.67 Tap Replacement, Shower Thermostat replacement, Bath Thermostat Replacement & Boiler Service
Posted 21 March
Overall, the work completed has been completed to a good standard. However, communication & customer service have been poor. Initially, they lived up to their name of quick and reliable, however, after bringing the wrong bath tap, it took countless chasing and 3 weeks to finish. They tried to backtrack on the agreed costs, but luckily I had everything in writing. On the day of job completion, I was told that if I had any issues with the work, not to contact them. The engineers who attended were polite, courteous & skilled but the customer service & communication from management was poor.Verified reviewerJob location: E310 Boiler repair
Posted 24 February
Prompt response, arrived on time and carried out an excellent repair. Would highly recommended.Verified reviewerJob location: N710 Boiler not working
Posted 06 February
Excellent service, responded quickly, turned up on time and efficiently resolved the problem. Would highly recommend.Verified reviewerJob location: N7
Photos
Company Info
Owner
Ltd Company
2 years on Checkatrade
VAT Registered
No
Welcome to Rapid Response Plumbing and Heating - your trusted experts for all your plumbing and heating needs in London and surrounding areas.
With over 30 years of combined experience, our team of fully Gas Safe qualified engineers is dedicated to providing high-quality services with a rapid response. Whether you're facing a plumbing emergency, need heating repairs, boiler services, and require gas engineering services, we have the expertise to meet your needs.
We appreciate the idea of people working in your home can seem daunting, but promise that whatever work we undertake, you will not be aware that we have been there. That's why we offer a friendly service and will provide you with professional advice, excellent customer service, we are competitively priced and will aim to beat any genuine like for like quote.
We offer:
- Free Quotations
- Emergency Call Out
- 12 years manufacturer's warranty on Vaillant, Worcester boilers, and other brands with long-term satisfaction
We can be found on the GAS SAFE REGISTER and part of the Worcester Bosch Group as well as being fully insured. We plan jobs well to give you a clear sense of how long it is going to take and how much it will cost, so that you stay in control.
Contact us today for reliable and professional plumbing and heating services.
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since 2023
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Public Liability Insurance
Director checks