Rapid Locksmiths

Reviews (112)

• 5.67

  Repaired from door lock

  Posted 20 June

  Came out quickly and repaired the lock. Quoted callout charge of £70 which was fine. They repaired the lock and the total cost was £250. There was no replacement part that I saw and main lock is still present. I was invoiced for a replacement part. They charged me a flat £135 for that part. Any Google for that part reveals £35 maximum cost price. I enquired and they never responded. I am convinced they came out quoted and me what they liked at the end of the job. Sadly I think they are dishonest I wouldn't trust them with my grandmother's lock that's for sure. Chap was nice then ripped me.
  Verified reviewer
  Job location: PE7
• 2.67

  Front Door Lock Jamming

  Posted 01 March

  Would not recommend. Called out to mend our front door lock which was sticking. Were advised that the lock was broken and needed replacing. Tried to charge £440 for the replacement, which was almost 3 times the initial quote. Ended up paying £190 for 2 call outs, the second of which was so they could retrieve their own temporary lock and replace it with our original faulty one. Have since taken the lock apart ourselves, applied WD40, and it is working perfectly.
  Verified reviewer
  Job location: CB6

  Response from Rapid Locksmiths

  We regret that the customer feels they have been unfairly treated. Our engineer attended the property to find that the door wasn’t operating as it should. The engineer removed the parts which were seized and needed to be changed, The customer was informed of the work needed and given a quote of £446 inc VAT this includes the initial call out, parts and a return visit. The customer agreed to have the work carried out and a temporary mechanism was installed and parts were placed on order, a 50% deposit was taken. We were contacted by the customer after the first visit to say that she had spoke to her husband and he would rather get a new door. The customer was told that the parts had been ordered and were non refundable as is clearly stated on our invoices. As a gesture of good will we have only charged for the first call out and the return visit to install the old faulty mechanism and have refunded the difference. Customer to now repair or replace to own arrangement As the mechanism is faulty and will fail again. We always strive to achieve the best result for our customers for the view for the long term.

• 10

  Front door mechanism replacement after seizing,

  Posted 14 August 2024

  Intervention was made by a really decent guy called Andy. So helpful, professional and informative. Would thoroughly recommend.
  Job location: CB24
• 10

  UPVC Door not locking

  Posted 09 August 2024

  Turned up with 10 minutes. Sorted the issue. Was very friendly and I would highly recommend A+
  Verified reviewer
  Job location: PE3
• 10

  Servicing of UPVC doors / locks

  Posted 30 July 2024

  Andy came to help re-align and service our UPVC doors. He was really friendly and very professional. He fixed the issues in a tidy and timely manner and gave good advice.
  Verified reviewer
  Job location: PE19
• 10

  Front door of elderly neighbour was locked shut due to broken locking mechanism.

  Posted 10 July 2024

  Andy the locksmith, was wonderfully patient, respectful and efficient. He arrived within 1hour of call and the job was completed successfully within 24 hours.
  Verified reviewer
  Job location: CB6