Would not recommend. Called out to mend our front door lock which was sticking. Were advised that the lock was broken and needed replacing. Tried to charge £440 for the replacement, which was almost 3 times the initial quote. Ended up paying £190 for 2 call outs, the second of which was so they could retrieve their own temporary lock and replace it with our original faulty one. Have since taken the lock apart ourselves, applied WD40, and it is working perfectly.
Response from Rapid Locksmiths
We regret that the customer feels they have been unfairly treated. Our engineer attended the property to find that the door wasn’t operating as it should.
The engineer removed the parts which were seized and needed to be changed, The customer was informed of the work needed and given a quote of £446 inc VAT this includes the initial call out, parts and a return visit. The customer agreed to have the work carried out and a temporary mechanism was installed and parts were placed on order, a 50% deposit was taken.
We were contacted by the customer after the first visit to say that she had spoke to her husband and he would rather get a new door. The customer was told that the parts had been ordered and were non refundable as is clearly stated on our invoices. As a gesture of good will we have only charged for the first call out and the return visit to install the old faulty mechanism and have refunded the difference. Customer to now repair or replace to own arrangement
As the mechanism is faulty and will fail again.
We always strive to achieve the best result for our customers for the view for the long term.