Trade cover image

Protocool ltd

9.79/10

Thatcham, Berkshire

Checkatrade member since May 2024

Services

  • Emergency Air Conditioning Service
  • Air Conditioning Installation
  • Air Conditioning Servicing
  • Air Conditioning Repair

Customer Reviews

Write a review

9.79 /10

Based on 11 reviews over the past 12 months

Quality of work

9.91

Reliability

9.91

Communication

9.55

Reviews (457)

  • 10

    AC Home Installation

    Posted 5 days ago

    We chose Protocool as they were recommended and had the courtesy to reply to our initial enquiries regarding air conditioning. Phil was very helpful in explaining the intricacies of the differing ac installations and very quick to respond to additional questions. We have high praise for the installers Jack and the two Adam’s because on the days of installation the temperature was the year’s highest so working in the loft was no fun. And yet, despite this, they still carried on completing the installation in 2 days. Furthermore, all the Protocool staff we contacted either directly or by phone
    Job location: RG14
  • 8.67

    Friendly and Neat

    Posted 6 days ago

    After a bit of a delay due to sudden high AC demand due to the current weather, our unit was fitted super neatly and efficiently. Jack W and Adam B and Tom the electrician were all friendly and professional.
    Verified reviewer
    Job location: RG4
  • 9

    Air Con

    Posted 30 July

    Prompt , efficient installation Site was left spotless
    Verified reviewer
    Job location: RG8
  • 10

    Would recommend Protocool.

    Posted 26 June

    Very positive experience dealing with Protocool. Zak was patient during the sales process and never pushy. The quote was detailed and covered the options we were interested in. Jack W and Adam B worked outstandingly during the install, during a heat wave. They were professional, neat and tidy and basically didn’t stop. I would recommend these guys.
    Verified reviewer
    Job location: RG41
  • 10

    Very Impressed

    Posted 29 April

    Protocool was recommended by a neighbour and we chose them to install air conditioning for our house. Zak and Gary were both super helpful and knowledgeable about the systems and the fitters Jack and Adam were very tidy, friendly and made the sure the install was done neatly and setup the app and ran through controls at the end.
    Verified reviewer
    Job location: OX1
  • 10

    Very Professional Company

    Posted 14 April

    We were recommended to Protocool for a three-room system installation and couldn't be happier with the service. From the start, the process was seamless. Zak in the office provided a prompt estimate and was incredibly efficient, handling our follow-up emails quickly as we finalized the details of our requirements. The installation was carried out by Jack W. and Adam B., who arrived exactly on schedule. They were professional, polite, and exceptionally tidy workers throughout the job. We are very pleased with the high standard of their craftsmanship and would highly recommend both engineers
    Verified reviewer
    Job location: SL6

Photos

Company Info

Owner

Mr Steven Crame

Ltd Company

2 years on Checkatrade

VAT Registered

No

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

Welcome to ProtoCool Ltd. The Air Conditioning, Refrigeration & Ventilation Specialists based in Berkshire, and working across the south of the UK.


Our focus is on providing homes and businesses with the very best service, right from your initial enquiry through to our long-term aftercare options for your system(s).


Why choose us?

  • Our track record. We're very grateful to our customers that have left us fantastic feedback here on this platform, Checkatrade.
  • Best practices only. We work to the highest standards and believe our attention to detail ensure we stand out from the competition.
  • Family-run: We're small yet established, so we can offer great service whilst still being able to undertake large commercial projects.
  • All installations carried out by professional installation teams that leave work areas clean and tidy.
  • The right engineers for the right job, whether it be an installation, breakdown or planned maintenance!
  • Quick price estimates or we can arrange a FREE, and NO pressure site survey.
  • No hard-selling.
  • Independent advice from experienced professionals on the best system and brand for your needs.
  • Highly accredited, with a strong understanding of Health and Safety:
  • REFCOM ELITE certified.
  • IOSH certified.
  • Established in 2007- 13 years of business - 20 + years of experience.
  • Commercial background gives us the business infrastructure to provide a first-class service on all jobs, large and small.
  • As accredited installers of Daikin, Mitsubishi, and Toshiba we offer an extended system warranty for up to 10 Years.

Other Services:


  • Air Conditioning Systems.
  • Cold Rooms/stores.
  • Beer Cellar Systems.
  • Wine Cellar Systems.
  • Ventilation systems.
  • Heat Recovery Systems.
  • ASHP's.
  • Ice Machines.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since May 2024

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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