Reviews

Friendly, prompt and professional, and a very neat installation.

Jack W, Adam J and Harrison M were punctual, polite and very professional. They did an excellent job and the office staff were also very prompt and efficient. The surveyor was clearly very experienced and planned the installation with the minimum of external trunking. I would highly recommend this company.

Excellent job by Protocool: planning by Zac and Steven, work undertaken by Jack and Adam. Professional, careful and tidy installation at architectural property. Recommended without reservation.

This is my second aircon installation with Protocool as having just moved house. This time Jack W was the main installation engineer with Adam J supporting. Gary was the project manager. All were courteous, hard working and professional. I'm very pleased thank you! The whole experience was excellent, so I would also like to include Zak & Steve in Sales, in this review. Thank you all...

First off we agreed a date and time, which they adhered to perfectly. The two engineers they sent along (Jack and Adam) were professional and courteous. They did an excellent job hiding cables and pipes so inside all you see is the unit on the wall. The outdoor unit was put on a proper rubber base to help with vibration and noise. Having installed and commissioned it they spent time showing me what I could do and how it all worked. This was accomplished within a five-hour period. Jack and Adam are a credit to the Protocool and we will of course use them again.

Protocool installed our air conditioning units a few years ago and we've used them since for routine maintenance. The system continues to work well and the team do a great job with the annual servicing. Thank you Adam and Jack for your help!