Property Response Group Ltd

Reviews (770)

• 8.67

  Boiler repair expensive

  Posted 30 November 2025

  PRG responded quickly and came to service. They found expansion tank to be leaking and they would order one. When engineer arrived took our old expansions saying and then told me had to go to collect it? I was billed for the 30 minutes he took to pick up the parts and at their prices I found this unacceptable. After a phone call they removed the 30 minutes from the Bill. Engineer very good cost expensive.
  Job location: N22

  Response from Property Response Group Ltd

  Thank you for your feedback. We’re sorry for any misunderstanding. Our quote clearly explains that time spent obtaining materials is chargeable and capped at 30 minutes. As our engineers work London-wide, parts are sourced locally for collection en route or after attending to ensure efficient repairs. We appreciate your comments and will continue to keep our process clear.

• C
  Clarisse M
  10

  Water heater service and gas safety

  Posted 27 November 2025

  Good service
  Verified reviewer
  Job location: SW19

  Response from Property Response Group Ltd

  Thank you for your positive feedback. We’re pleased to hear that our service met your expectations.

• N
  Nate V
  9

  Fitted smart thermostat.

  Posted 25 November 2025

  Engineers were amazing and very supportive
  Verified reviewer
  Job location: SE20

  Response from Property Response Group Ltd

  Thank you for taking the time to review us. Your positive review means a lot to the success of our business so we really do appreciate it. We are pleased that you found our engineers to be supportive.

• 10

  Plumbers who get it right at the agreed price

  Posted 24 November 2025

  Company really refreshing to deal with. They actually did what they agreed to do and the price was far less than the range they estimated for.
  Verified reviewer
  Job location: SE16

  Response from Property Response Group Ltd

  Thank you for your positive feedback. We provide quotes at a midpoint because the exact repair time can vary depending on each customer’s system or setup. However, our quotes always include a minimum and maximum estimated timeframe, along with a full breakdown of the work involved. Fortunately for you, your repair was completed at the lower end of the estimated range. 🙂

• 10

  Reliable, prompt and thorough team. Very pleased with their work.

  Posted 20 November 2025

  They did a great job servicing and checking the gas combi boiler
  Verified reviewer
  Job location: E18

  Response from Property Response Group Ltd

  Thank you for your positive feed back.

• I
  Ian W
  10

  You rescued my bathroom - thank you

  Posted 20 November 2025

  We are so grateful to Dave and Property Rescue Group. We had fallen victim to a rogue plumber who left our bathroom unfinished with a leaking WC and wash basin, a radiator that needed refitting properly to the wall and an air pressure release valve installed in a confined space. Thanks to the prompt service of Property Response Group and in particular the excellent workmanship of Dave Gabriel everything is as it should be now. Dave was determined to make sure everything was done properly. He is a credit to the company.
  Verified reviewer
  Job location: TN10

  Response from Property Response Group Ltd

  Thank you so much for your amazing feedback, Ian. We're genuinely delighted to hear your bathroom was rescued and that Dave's workmanship made such a difference. It also gave us a chuckle to see "Property Rescue Group" in the title. Should we ever rebrand, you'll know who inspired it ;-) Thank you again for letting us help and for your kind words, it really means a lot to the whole team!