PRO SOUTH EAST LTD
Etchingham, East Sussex
Checkatrade member since June 20205
Services
- Condensation Control
- Damp Investigation
- Damp Survey
- Dry Rot Treatment
- Emergency Damp Proofing Service
- Mould Control
- Penetrating Damp Treatment
- Rising Damp
- Structural Water Proofing
- Timber Treatment
- Woodworm Treatment
Customer Reviews
Write a review9.69 /10
Based on 69 reviews over the past 12 months
Quality of work
9.7
Reliability
9.68
Communication
9.58
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for their professional, knowledgeable, and punctual team. Reviewers frequently mention the excellent communication throughout the process and the high quality of the tidy workmanship.
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Reviews (278)
10 Excellent work, attention to detail and sensitivity to circumstances
Posted 1 day ago
Job location: DA15Prokil Tunbridge Wells carried out two surveys and an extensive programme of works on a rented property. For various reasons, the project was tricky and required sensitive treatment as well as efficiency against tight deadlines and technical expertise. We are delighted with the service that the company provided, and in particular the close personal attention given by Tom Hounds, Neil Harrold and Colette Saunders. We have no hesitation in recommending this company to anyone looking for their specialist services.10 Glen and Steve
Posted 2 days ago
Job location: ME18Glen did an excellent job. He was at all times helpful, friendly and professional. We are very pleased with his work. Steve was also very helpful in advising me about a couple of other damp patches in the house.- DDaniel P
10 inspection and report on why moisture damage is occurring around a fireplace.
Posted 1 week ago
agreed a date and time. they were prompt, made good recommendations and provided a report with quotes to complete the work.Verified reviewerJob location: TN10Response from PRO SOUTH EAST LTD
Dear Daniel, thank you for kind feedback in respect the survey and report that Prokil carried out at your property. It has been a pleasure working with you. Many thanks Colette
9.67 Listen to the advice given
Posted 24 October
Job location: ME7Very efficient and friendly gentleman helpful advice.Response from PRO SOUTH EAST LTD
Morning Michael. Thank you so much for providing positive feedback in respect to your surveyor, Neil and that you have receive helpful advice along with efficiency. Neil is very knowledgeable and provides great advice.
10 Reliable, friendly and knowledgeable company.
Posted 23 October
We have had a great experience with Pro South East Limited. They have been super helpful, reliable and communication has been excellent, particularly with Colette. The team who did our surveys and remedial work, Neil, Steven and Cameron, were punctual, knowledgeable and extremely courteous. We have been extremely satisfied with our experience and would recommend this company wholeheartedly.Verified reviewerJob location: TN21Response from PRO SOUTH EAST LTD
We very much appreciate your kind review which is super kind of you, we are delighted to hear our communication and reliability has been great and that our team are knowledgeable, courteous and punctual. Its been an absolute pleasure to work with you.
9.33 Remedial damp proofing and laying new floor base
Posted 09 October
Thoroughly professional and reliable. We are pleased with the work that has been done and the care and attention that went into that. Our floor was completed on time and on budget. Particular shout out to Tom - he put a lot of effort into making sure everything was spot on and we appreciated that. Would definitely recommend.Verified reviewerJob location: TN3Response from PRO SOUTH EAST LTD
Thanks for the positive feedback you kindly provided. We are delighted to hear that you have been pleased with our services throughout and the budget to complete the required work. Much appreciate your kind comments for Tom, a valued member of our team.
Photos
Company Info
Owner
Mrs. Collette Saunders
Ltd Company
5 years on Checkatrade
VAT Registered
Yes: 399079432
Who are Prokil Tunbridge Wells?
Prokil are damp, timber and mould specialists with offices across the South of England. Prokil’s Tunbridge Wells office provides damp and timber treatments across Kent, including Crowborough, Sevenoaks, Maidstone, Sittingbourne, Ashford, Hastings, Rye, Battle, Bexhill on Sea and surrounding areas. We can work within private homes, commercial properties and on the behalf of Property Management companies and Estate Agents.
At Prokil, we offer several property maintenance services to tackle common damp and timber issues within the home, from condensation to woodworm. We have surveyors who will get to the heart of your damp problem and provide a long-lasting damp proofing solution.
We provide detailed PCA reports outlining any damp, timber or mould issues within your property, and offer recommendations and solutions along with a clear breakdown of any remedial work required and the costs involved.
All remedial works are carried out by our own in house technicians, so you will receive a company- backed guarantee! Please see below for more information.
Damp Services & Treatments provided by Prokil
- Rising damp
- Penetrating damp
- Damp course injection
- Waterproof membrane
- Basement waterproofing & conversions
- Woodworm treatment including death watch paste penetration
- Ventilation and condensation management
- Mould removal and sanitisation
- Dry Rot
- Wet Rot
- Flood damage
- All aspects of Plastering & Rendering
Damp & Timber Reports
Our team at Tunbridge Wells has undergone Certificated Surveyor of Timber & Dampness in Buildings (CSTDB) training provided by the Property Care Association (PCA), so you can be safe in the knowledge that you have an expert inspecting your home.
Damp and timber surveys undertaken by our Tunbridge Wells branch are chargeable*, this fee is held on account for 6 months against any survey undertaken and is then deducted from any work undertaken by Prokil Technicians within that time period. We can also carry out homebuyers surveys.
The Prokil Guarantee
It’s important to the Prokil Tunbridge Wells team that you receive excellent customer service and feel confident that your damp and timber issues have been treated effectively. That’s why our damp proofing, basement conversion and woodworm services all come with the Prokil Guarantee.
- Above ground damp proofing - Guaranteed for 20 years from the date of completion*
- Below ground waterproofing - Guaranteed for 5 years from the date of completion*
- Below ground waterproofing in line with BS8102 Full WMS System - Guaranteed for 12 years from the date of completion*
- Woodworm Treatment - Guaranteed for 15 years from the date of completion.
If you think you have damp, mould or timber issues in your property then get in touch by sending a message or giving us a call and book a survey today!
* Provided the system has not been compromised.
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Member since June 2020
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