PRO SOUTH EAST LTD
Etchingham, East Sussex
Checkatrade member since June 2020
Customer Reviews
Write a review9.6 /10
Based on 71 reviews over the past 12 months
Quality of work
9.53
Reliability
9.55
Communication
9.6
What customers are saying
AI-generated from customer reviews over last 24 months
Prokil receives high praise for their professional and efficient service, with customers consistently highlighting the team's clear communication, tidiness, and helpfulness, particularly noting Neil, Steve and Colette. A small number of customers mentioned issues regarding initial scheduling, however, the company is commended for quickly resolving any concerns.
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Reviews (256)
10 Damp proofing exterior walls
Posted 6 days ago
The guys showed up on time and protected my carpet beautifully before starting work They kept my house clean and tidy and finished on time Thank you ProkilVerified reviewerJob location: TN2410 Woodworm treatment in loft
Posted 28 May
Steve was great, arrived on time, polite and professional. Clean and tidy. Steve even went above and beyond to help unload a heavy deliveryVerified reviewerJob location: CT19Response from PRO SOUTH EAST LTD
Thank you for your positive feedback. Steve is a great asset to Prokil and he is really appreciative of your kind feedback and that you are very happy with our services.
10 Woodworm survey and drone roof inspection.
Posted 22 May
The service was excellent from our first contact with the company.Colette was really helpful and arranged the surveys to be done at very short notice as we were only in Sussex for one day. They were immensely helpful and accommodating. The communication was excellent and the survey team were really helpful and informative as well as being extremely courteous and friendly. We have been very impressed with every aspect of this company and will be using their services in the future.Verified reviewerJob location: TN21Response from PRO SOUTH EAST LTD
Dear John Your feedback is very much appreciated, it has been a pleasure working with you to assist with your requirements and to hear that you have found Prokil to be efficient, informative and courteous. We look forward to working with you in the future
10 Initial advice, damp & timber survey, follow up advice
Posted 16 May
I initially called for some advice. Neil called me back within about 20 minutes providing valuable and reassuring advice and reviewed an initial survey for me, again responding to this very promptly. Neil carried out a survey which was concise, easy to understand and provided a clear quote for the recommended works. Both Neil and Colette in the office have been outstanding. Very prompt replies, professional, went above and beyond helpful and clearly experienced. My only feedback would be the report would benefit from a floorplan showing where the works are required. HIGHLY recommend. ThanksVerified reviewerJob location: ME18Response from PRO SOUTH EAST LTD
Dear Dan, your kind review is much appreciated, we are pleased to hear you have been happy with our services and that Neil has provided valuable, reassuring advice with great feedback regarding survey report. It has been a pleasure working with you.
10 Fitting of vents
Posted 16 May
Pro Kill were extremely professional throughout the entire process, with clear and consistent communication. We’re very happy with the service and have already recommended them to other clients.Verified reviewerJob location: TN21Response from PRO SOUTH EAST LTD
Dear Toby Thank you for your review on behalf of Prokil and that you have been happy with the service provided from start to finish and our professionalism. It has been great working with you and we look forward to working with you in the future.
10 Knowledgeable service
Posted 14 May
Neil was very helpful and explained in detail the matters arising with an old house - how the original build would now be leading to the existing state.Verified reviewerJob location: TN3Response from PRO SOUTH EAST LTD
Dear Kiki, your review has been greatly received and we very much appreciate your kind words in respect to Neil's expertise. I hope you have a great weekend.
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Company Info
Owner
Mrs. Collette Saunders
Ltd Company
5 years on Checkatrade
VAT Registered
Yes: 399079432
Who are Prokil Tunbridge Wells?
Prokil are damp, timber and mould specialists with offices across the South of England. Prokil’s Tunbridge Wells office provides damp and timber treatments across Kent, including Crowborough, Sevenoaks, Maidstone, Sittingbourne, Ashford, Hastings, Rye, Battle, Bexhill on Sea and surrounding areas. We can work within private homes, commercial properties and on the behalf of Property Management companies and Estate Agents.
At Prokil, we offer several property maintenance services to tackle common damp and timber issues within the home, from condensation to woodworm. We have surveyors who will get to the heart of your damp problem and provide a long-lasting damp proofing solution.
We provide detailed PCA reports outlining any damp, timber or mould issues within your property, and offer recommendations and solutions along with a clear breakdown of any remedial work required and the costs involved.
All remedial works are carried out by our own in house technicians, so you will receive a company- backed guarantee! Please see below for more information.
Damp Services & Treatments provided by Prokil
- Rising damp
- Penetrating damp
- Damp course injection
- Waterproof membrane
- Basement waterproofing & conversions
- Woodworm treatment including death watch paste penetration
- Ventilation and condensation management
- Mould removal and sanitisation
- Dry Rot
- Wet Rot
- Flood damage
- All aspects of Plastering & Rendering
Damp & Timber Reports
Our team at Tunbridge Wells has undergone Certificated Surveyor of Timber & Dampness in Buildings (CSTDB) training provided by the Property Care Association (PCA), so you can be safe in the knowledge that you have an expert inspecting your home.
Damp and timber surveys undertaken by our Tunbridge Wells branch are chargeable*, this fee is held on account for 6 months against any survey undertaken and is then deducted from any work undertaken by Prokil Technicians within that time period. We can also carry out homebuyers surveys.
The Prokil Guarantee
It’s important to the Prokil Tunbridge Wells team that you receive excellent customer service and feel confident that your damp and timber issues have been treated effectively. That’s why our damp proofing, basement conversion and woodworm services all come with the Prokil Guarantee.
- Above ground damp proofing - Guaranteed for 20 years from the date of completion*
- Below ground waterproofing - Guaranteed for 5 years from the date of completion*
- Below ground waterproofing in line with BS8102 Full WMS System - Guaranteed for 12 years from the date of completion*
- Woodworm Treatment - Guaranteed for 15 years from the date of completion.
If you think you have damp, mould or timber issues in your property then get in touch by sending a message or giving us a call and book a survey today!
* Provided the system has not been compromised.
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Member since 2020
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