PRO SOUTH EAST LTD
Etchingham, East Sussex
Checkatrade member since June 20205
Services
- Condensation Control
- Damp Investigation
- Damp Survey
- Dry Rot Treatment
- Emergency Damp Proofing Service
- Mould Control
- Penetrating Damp Treatment
- Rising Damp
- Structural Water Proofing
- Timber Treatment
- Woodworm Treatment
Customer Reviews
Write a review9.64 /10
Based on 65 reviews over the past 12 months
Quality of work
9.63
Reliability
9.72
Communication
9.56
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for its professionalism, expertise, and clear communication from the initial survey to the completion of the job. The team is also frequently complimented on being punctual, tidy, and providing high-quality, efficient work.
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Reviews (293)
- MMurren T
10 Damp proof lower ground floor bathroom
Posted 2 days ago
Great experience with Prokil. Excellent communication and quality of work. The few snags on completion were dealt with quickly and professionally. Lovely to deal with.Verified reviewerJob location: TN34Response from PRO SOUTH EAST LTD
Dear Murren, it has also been a pleasure to deal with you and to carry out the work at your property. Thank you very much for your positive feedback. We are very happy to hear you had a great experience with our services and your business is greatly appreciated.
- RRingo L
9 Damp survey on the flooring issue
Posted 4 days ago
This was my first time to use Prokil Damp and Timber Specialist. The damp surveyor, Mr Andrzej was a professional surveyor who would observe thoroughly our building outlook before going indoor to do the survey. He would also ask the details of our problem and then give his professional feedback in detail. Not only the possible reasons behind our problem, but also how we can follow up on this issue. Thanks for his help on our issue.Verified reviewerJob location: TN13Response from PRO SOUTH EAST LTD
Dear Ringo, thank you for your positive feedback following the survey appointment Andrzej attended at your property. Andrzej is a very good surveyor and professional providing detailed information relating to his findings. Thank you for choosing Prokil to undertake the survey appointment. All the best Colette
10 Highly recommended company - and very tidy work!
Posted 1 week ago
ProKil did a great job working on some damp issues in our house both inside the house and on some outer walls. Steve was PM for the work and did an excellent job in managing the work and keeping us updated with how it was going (as it was done when we were on holiday). And was very pleased to see when we got back they had done a fantastic job in clearing up - something many tradespeople are not very good at! And they proactively came back after the job to complete a minor correction they knew needed completing that we hadn't even noticed. They are highly recommened by us!Verified reviewerJob location: ME19Response from PRO SOUTH EAST LTD
Dear Paul, thank you for your positive feedback confirming that you are delighted with the work undertaken by Prokil and that Steven managed this excellently and that the property was clean and tidy on your return. It has been a pleasure to work with you and thank you for choosing Prokil. Many thanks and much appreciate your recommendation.
10 A good company to work with, know their stuff and do good work.
Posted 19 January
Nice people who did the job well. Our non functional sump pump was replaced without fuss at short notice and they fitted well with my schedule.Verified reviewerJob location: TN40Response from PRO SOUTH EAST LTD
Dear Phil thank you for your review which has greatly been received. We are very pleased that we have been able to assist and that the sump pump is now fully operational in the speedy timeframes as required. It has been a pleasure to work with you. Many thanks Colette
10 Impressed with the service provided
Posted 19 January
From the very start, the interaction and response from Pro Kil was very positive. The visit from Andrzej was very supportive and he was diligent in his approach. He also gave time to discuss the issues and how they could be resolved. I have been very impressed with the whole company and how they operate.Verified reviewerJob location: ME19Response from PRO SOUTH EAST LTD
Thank you very much Neil for your very kind feedback. We are delighted to hear that you have been pleased with our interaction and positivity. Andrzej is very knowledgeable and that is great news to hear that you found him supportive and diligent and discussed points in how to resolve the issues. Much appreciate your time to carry out this review. Kind regards Colette
- OOlabode S
8.33 Damp Survey
Posted 14 January
Job location: ME3Prokil have been very professional and supportive from the first inspection. The survey was thorough, clearly identifying groundwater ingress, subfloor moisture, and timber decay. The report was detailed and easy to understand, and the proposed solution gave us confidence during a very stressful time. Communication from Colette and Andreji has been excellent, they’ve been patient, responsive, and understanding, especially as we are currently displaced with a young child. We would highly recommend Prokil for proper, long term damp and timber solutions.Response from PRO SOUTH EAST LTD
Thank you for your positive feedback following the survey appointment stating this was very thorough and that the survey report was detailed and easy to understand, providing you with confidence during a stressful time. So happy that we have communicated in a patient, responsive and understanding manner and greatly appreciate that you would highly recommend us for long term damp and timber solutions. It has been great to work with you.
Photos
Company Info
Owner
Mrs. Collette Saunders
Ltd Company
6 years on Checkatrade
VAT Registered
Yes: 399079432
Who are Prokil Tunbridge Wells?
Prokil are damp, timber and mould specialists with offices across the South of England. Prokil’s Tunbridge Wells office provides damp and timber treatments across Kent, including Crowborough, Sevenoaks, Maidstone, Sittingbourne, Ashford, Hastings, Rye, Battle, Bexhill on Sea and surrounding areas. We can work within private homes, commercial properties and on the behalf of Property Management companies and Estate Agents.
At Prokil, we offer several property maintenance services to tackle common damp and timber issues within the home, from condensation to woodworm. We have surveyors who will get to the heart of your damp problem and provide a long-lasting damp proofing solution.
We provide detailed PCA reports outlining any damp, timber or mould issues within your property, and offer recommendations and solutions along with a clear breakdown of any remedial work required and the costs involved.
All remedial works are carried out by our own in house technicians, so you will receive a company- backed guarantee! Please see below for more information.
Damp Services & Treatments provided by Prokil
- Rising damp
- Penetrating damp
- Damp course injection
- Waterproof membrane
- Basement waterproofing & conversions
- Woodworm treatment including death watch paste penetration
- Ventilation and condensation management
- Mould removal and sanitisation
- Dry Rot
- Wet Rot
- Flood damage
- All aspects of Plastering & Rendering
Damp & Timber Reports
Our team at Tunbridge Wells has undergone Certificated Surveyor of Timber & Dampness in Buildings (CSTDB) training provided by the Property Care Association (PCA), so you can be safe in the knowledge that you have an expert inspecting your home.
Damp and timber surveys undertaken by our Tunbridge Wells branch are chargeable*, this fee is held on account for 6 months against any survey undertaken and is then deducted from any work undertaken by Prokil Technicians within that time period. We can also carry out homebuyers surveys.
The Prokil Guarantee
It’s important to the Prokil Tunbridge Wells team that you receive excellent customer service and feel confident that your damp and timber issues have been treated effectively. That’s why our damp proofing, basement conversion and woodworm services all come with the Prokil Guarantee.
- Above ground damp proofing - Guaranteed for 20 years from the date of completion*
- Below ground waterproofing - Guaranteed for 5 years from the date of completion*
- Below ground waterproofing in line with BS8102 Full WMS System - Guaranteed for 12 years from the date of completion*
- Woodworm Treatment - Guaranteed for 15 years from the date of completion.
If you think you have damp, mould or timber issues in your property then get in touch by sending a message or giving us a call and book a survey today!
* Provided the system has not been compromised.
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Member since June 2020
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