Prokil Damp & Timber Specialists
Bournemouth, Dorset
Checkatrade member since January 20175
Customer Reviews
Write a review8.68 /10
Based on 19 reviews over the past 12 months
Quality of work
8.65
Reliability
8.59
Communication
8.14
What customers are saying
AI-generated from customer reviews over last 24 months
Customers frequently praise this company for its professional service, high-quality work, and polite, tidy teams. However, a small number of reviewers have raised concerns about workmanship and how complaints are handled.
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Reviews (266)
10 Reliable, Quick, Hassle Free Survey
Posted 22 July
I required a survey to ensure visible woodworm was not active. Peter came and did the survey. He confirmed there was no live woodworm and provided excellent advice. He was helpful and friendly.Verified reviewerJob location: EX107.33 Completed work was satisfactory.
Posted 20 July
Generally we were satisfied with the outcome of the work carried out here. The workmen were pleasant however, they were not too keen on clearing up at the end of the day!TVerified reviewerJob location: CF1410 Excellent service
Posted 07 July
Very helpful from outset and prompt to deal with provlem.Verified reviewerJob location: BH610 A Quote for Damp Works
Posted 20 May
We have used Prokil in Tunbridge Wells a few times now and they have recently provided us with a quote and the works are booked in for this month. The surveyor Alex is always professional and efficient and Colette who does the administration is always, cheerful helpful and quick at responding. I would recommend them.Verified reviewerJob location: TN210 Installation of x2 passive air vents and x4 air bricks.
Posted 03 April
Excellent quality and fabulous customer care. I would definitely use this supply again.Verified reviewerJob location: SO160 Landlord/Agents Avoid
Posted 30 March
Warning to landlords/agents. Do NOT use Prokil Damp & Timber Specialists!! These unprofessionals will enter your home, and damage/break the tenants possessions. The office, doesn’t care and will blame the tenant. The lamp was noticed straight away. The candle, after they had broke it, they hid it so well, in hope it wouldn’t have been found, it was. Also, they used the house interior to wipe down their brushes!! Door and lamp, they are not too bothered about. The candle yes, this candle was used and lit every May in respect to the person they had lost 😞 AVOID!!!Verified reviewerJob location: BH23Response from Prokil Damp & Timber Specialists
We’re sorry to hear about your concerns and would like to clarify a few points. We were not informed of any issues until five days after we had completed the work. Once contacted, we returned promptly and resolved the issue with the light, which had come loose due to a loose screw. Regarding the candle, this is the first time it has been mentioned, and we have no record or photographic evidence of it being present in the work area. We take detailed photos before, during, and after our work to document the site, and no such item appears in them. We fully understand the candle held sentimental value and are sorry to hear it was damaged. However, we cannot accept responsibility for items that are not brought to our attention or protected prior to works commencing. Our reports clearly state: “The client is responsible for ensuring that all personal items are removed from the designated work area. Any items that cannot be relocated should be appropriately covered to protect them” We always aim to treat every property with care and respect, and we’re sorry if you feel this wasn’t reflected in your experience.
Photos
Company Info
Owner
Mr Giancarlo (Carlo) Marsango
Ltd Company
8 years on Checkatrade
VAT Registered
Yes: 132709232
Prokil are qualified damp, timber and mould specialists with local offices across the South of England and Wales. Prokil has over 50 years experience providing damp and timber treatments for residential and commercial properties with thousands of satisfied customers.
At Prokil, we offer several property maintenance services to tackle common damp and timber issues within the home, from condensation damp to woodworm. We are accredited by the Property Care Association (PCA) and have specialist surveyors who are certified to identify and provide damp proofing solutions.
We provide detailed reports outlining any damp or timber issues within your property along with a clear breakdown of any remedial works required and the cost involved. To provide peace of mind our remedial damp proofing, woodworm treatment and waterproofing come with a company-backed guarantee*.
Services and Treatments provided by Prokil
- Rising damp
- Penetrating damp
- Damp-proof course (DPC) injection
- Waterproof membrane
- All aspects of Plastering
- Woodworm treatment
- Cavity wall ties
- Ventilation and condensation management
- Basement tanking and waterproofing
- Dry and wet rot
- Flood damage
- Rendering
Prokil office locations:
- Bournemouth - Head Office
- Brighton
- Cardiff
- Crawley
- Epsom and Kingston
- Exeter
- Guildford
- London - Chingford
- London - Kensington
- Tunbridge Wells
At Prokil, all of our specialist damp surveyors are independently qualified and have undergone vigorous training to ensure that they are able to correctly identify problems, what has caused them and what remedial work, if any, is required. Each of our surveyors is a certificated surveyor in remedial treatments, CSRT or certificated surveyor in damp and timber in buildings, CSTDB. Our basement and cellar waterproofing surveyors are all certificated surveyors in structural waterproofing, CSSW.
Our damp proof specialist surveyors undergo continual professional development (CPD), to make sure that they are always training to stay up to date with the latest systems, technologies and processes.
Book a damp or timber survey today or get in touch to learn more office@prokil.co.uk
*Prokil provides a company-backed guarantee for select services with varying time periods depending on the work completed, please contact your local office for more information.
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since 2017
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