Warning to landlords/agents. Do NOT use Prokil Damp & Timber Specialists!!
These unprofessionals will enter your home, and damage/break the tenants possessions.
The office, doesn’t care and will blame the tenant.
The lamp was noticed straight away. The candle, after they had broke it, they hid it so well, in hope it wouldn’t have been found, it was.
Also, they used the house interior to wipe down their brushes!!
Door and lamp, they are not too bothered about. The candle yes, this candle was used and lit every May in respect to the person they had lost 😞 AVOID!!!
Response from Prokil Damp & Timber Specialists
We’re sorry to hear about your concerns and would like to clarify a few points. We were not informed of any issues until five days after we had completed the work. Once contacted, we returned promptly and resolved the issue with the light, which had come loose due to a loose screw. Regarding the candle, this is the first time it has been mentioned, and we have no record or photographic evidence of it being present in the work area. We take detailed photos before, during, and after our work to document the site, and no such item appears in them.
We fully understand the candle held sentimental value and are sorry to hear it was damaged. However, we cannot accept responsibility for items that are not brought to our attention or protected prior to works commencing. Our reports clearly state: “The client is responsible for ensuring that all personal items are removed from the designated work area. Any items that cannot be relocated should be appropriately covered to protect them”
We always aim to treat every property with care and respect, and we’re sorry if you feel this wasn’t reflected in your experience.