Priority Stairlifts
Ilkeston, Derbyshire
Checkatrade member since October 20165
Services
- Access Ramp Indoor / Outdoor
- Mobility Adaptions in the Home
- Stairlift Installation
- Mobility Aids
- Mobility Furniture
- Mobility Scooters
- Mobility Scooter Repair
- Rise & Recline Chairs
- Wheelchairs Manual / Electric
- Emergency Mobility Service
- Stairlift Repair
Customer Reviews
Write a review9.9 /10
Based on 33 reviews over the past 12 months
Quality of work
9.88
Reliability
9.91
Communication
9.91
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for its excellent, friendly, and professional service, often highlighting the fast and efficient process from the initial quote to the final installation. The team is frequently described as polite, knowledgeable, and tidy.
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Reviews (239)
10 Excellent customer service and out of hours call
Posted 03 March
Job location: DE5Josh the engineer was extremely thorough, he explained the problem and was able to resolve quickly. Previous experience with other companies have been poor, i can't recommend priority stairlifts enough10 Stairlift fitted urgently
Posted 03 March
An excellent company with wonderful, personal customer care from Sarah both to me and particularly to my elderly mum who needed a stairlift fitted urgently after an operation. We were given all options and advised about the cheapest - we opted for a reconditioned stairlift but it’s an excellent product. The lift was fitted within days by Josh who explained to my mum how to use it in a very friendly and simple way to her. He was excellent too. I wouldn’t hesitate to recommend this company to anyone.Verified reviewerJob location: NG410 Excellent customer service
Posted 02 March
Had a reconditioned stairlift fitted at my parents home. Excellent customer service and experience from start to finish, family run and you can tell. Made sure everything working okay and final adjustments made so my father was happy to use it.Verified reviewerJob location: DE2110 Great customer service
Posted 28 February
From start to finish I could not fault the service we received. Quick home visit by Sarah providing a quote, installation of stairlift by Josh and his colleague. Josh kept me up to date by phone of their arrival time as they were running late which was not a problem. Then, a couple of days later some flowers delivered to say thank you for choosing Priority Stairlifts. What a lovely gesture!Verified reviewerJob location: DE710 Felt very safe and comfortable with this company in mums house .
Posted 27 February
Needed a repair on mums stairlift .Had been given the number by a relative. Phoned and spoke to Sarah who was very helpful told us what possibly the problem could be and an estimate of the cost . Then booked us in for a visit the following day .Josh gave me a call to say he was on his way .Arrived on time very friendly asked mum some questions of what had happened , was very elderly friendly and listened to mum . Set about finding the problem , all the time letting us know what he was doing . Problem solved nothing was too much trouble . Would use again and happily recommend felt very safe .”Verified reviewerJob location: DE2110 Excellent experience
Posted 18 February
Excellent service from start to finish. Efficient, professional, great value, great people, great aftercare. I wouldn't hesitate to recommend them, an absolute pleasure to deal with and I really can't imagine what they could improve.Verified reviewerJob location: DE22
Photos
Company Info
Owner
Mrs Sarah Mawer
Ltd Company
10 years on Checkatrade
VAT Registered
Yes: 249128395
Based in Ilkeston, Priority Stairlifts is a small, family-run business proudly serving Derbyshire, Nottinghamshire, Mansfield, Chesterfield, and the wider East Midlands. With over 18 years of hands-on experience, we specialise in the installation, repair, and maintenance of straight, curved, reconditioned, and rental stairlifts.
When you choose Priority Stairlifts, you’re not just choosing a company - you’re choosing people who genuinely care. You’ll deal directly with Sarah, Jon, or Josh, not a call centre, and you’ll always receive honest advice, friendly service, and a no-pressure approach.
We provide 24/7, 365-day call-out support to make sure you’re never left without help when you need it most.
We’re proud to work alongside council-run rehabilitation wards and local healthcare teams, helping patients return home safely and regain their independence. Whether you need a brand-new stairlift, servicing for an existing one, or a short-term rental, we’ll find the right solution for your needs and your budget. We also offer reconditioned stairlifts, providing a more affordable alternative without compromising on safety or reliability.
From first contact to aftercare, we’ll be there every step of the way - because helping people move freely and confidently in their own homes is what we do best. For a friendly chat or free, no-obligation quote, call Sarah or Jon today.
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Member since October 2016
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