Priority Stairlifts
Ilkeston, Derbyshire
Checkatrade member since 20165
Customer Reviews
Write a review9.97 /10
Based on 39 reviews over the past 12 months
Quality of work
9.97
Reliability
9.95
Communication
9.96
What customers are saying
AI-generated from customer reviews over last 24 months
Priority Stairlifts receives high praise for their professional, friendly, and efficient service, with Sarah and Josh frequently mentioned for their excellent customer care and quick installation; customers appreciate the clear explanations and the company's ability to accommodate urgent needs. Some customers experienced minor issues post-installation, which were promptly resolved.
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Reviews (217)
10 Stairlift installed
Posted 23 May
Job location: NG10From start to finish of having the stairlift fitted I cannot thank Priority Stairlifts enough. My husband was having difficulty getting up and down the stairs and after a quick telephone call to them Sarah came out the next day and very patiently explained the best way to have a lift fitted. My son in law altered the top tread as suggested and by doing this it meant a straight rail could be fitted, saving me a considerable amount of money. Josh then called and fitted the stairlift very quickly and efficiently and very patiently explained how to use it to my husband. I would recommend them.Response from Priority Stairlifts
Dear Noella, thank you so much for taking the time to leave us such a lovely review. It's great to hear how pleased you are. Wishing you and Ken all the best. Sarah, Jon and Josh xxx
10 supply and fit reconditioned straight stairlift
Posted 18 May
Due to fall at top of stairs in evening of 12 May, following previous falls in the house, needed to urgently consider a stairlift for partner. Did online search, found company, phoned 13th May; Sarah visited on 14th; gave a recommendation and price, which was accepted and installation on 15th, pm. was arranged. Very impressed with communication and action by Sarah and teammate, installer. Professional and timely. As a result, my partner is now able to safely get up and down stairs. A huge relief to us both.Verified reviewerJob location: S40Response from Priority Stairlifts
Hi Frances, thank you so much for taking the time to leave such a lovely review. So pleased we could help you. It's been a pleasure!
10 Stairlift Installation
Posted 14 May
Excellent company. Sarah visited on Friday and lift installed following Thursday. Sarah discussed the options, provided a quote and then allowed me to decide. No pressure or hard sell. She was patient with my many questions. Josh arrived on time for the fitting . Demonstrated how to use the lift and told me to contact them with any queries or problemsVerified reviewerJob location: NG6Response from Priority Stairlifts
Dear Elaine, thank you so much for leaving such a great review - it's really appreciated. Wishing you all the best.
10 Stairlift fitted
Posted 08 May
Job location: DE23The Team are very professional helpful and understanding .Josh was on time and fitted my stairlift and took away my old one .I got 12 months warranty also one free service.Also this morning i received a lovely bunch of flowers in the post I would reccommend this firm to everyone .Also Sarah on the phone is great and friendly.Response from Priority Stairlifts
Thank you so much for taking the time to leave such a lovely review Rita, Wishing you all the best. Sarah and Team x
10 brilliant service and polite staff .
Posted 07 May
I cannot speak highly enough about this company . from the first call to them to the final installation they were polite , courteous and VERY professional right the way through to final tuition by the fitter . Also very patient when theY went through EVERY detail of what to do in all cases . I would like to say a big THANK YOU to John , Sara and Josh for all you excellent work . I would not hesitate to recommend this company to anybody .. Best regards from Dave & Kathryn . Well done to all .Verified reviewerJob location: DE5510 Stairlift installed
Posted 02 May
Fantastic service from priority stairlifts, great communication and very reliable service Highly recommend this lovely family businessVerified reviewerJob location: NG23
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Company Info
Owner
Mrs Sarah Mawer
Ltd Company
9 years on Checkatrade
VAT Registered
Yes: 249128395
Based in the East Midlands and covering Derbyshire, Chesterfield, Mansfield and Nottingham, we are a family run company offering a wide range of products and services relating to all aspects of the stairlift industry. With over 18 years’ experience, we install, repair and maintain all types of straight and curved stairlifts and are extremely proud of our outstanding customer service, customer feedback and after-sales care.
We know that when choosing a company to install, service or repair a stairlift, you want them to be competent, trustworthy and ideally, to be local. Priority Stairlifts ticks all these boxes. All our stairlifts come with a 12-month warranty and one free annual service.
We provide 24-hour a day cover, 7 days a week, 365 days a year so you can be assured of our commitment to getting you moving again.
We are also extremely proud to be working with a number of council-run rehabilitation wards enabling their patients to stay in their own home comfortably and safely. Whether you require a new installation, maintenance or repair of an existing stairlift, or even short term rental, we will work with you to ensure we meet your individual needs and your budget. . The idea of deciding which stairlift is right for you, and having it fitted, can be a daunting one, however they can usually be fitted in a couple of hours and we promise to help and guide you every step of the way.
We can also supply you with reconditioned stairlifts or rental stairlifts and can offer a wide variety of additional mobility aids such as riser recliner chairs, wheelchairs and ceiling hoists.
For more information, please call Sarah or Jon. We look forward to hearing from you.
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