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Prestige Fires & Heating Services

9.86/10

Banstead, Surrey

Checkatrade member since March 2019
5

Services

  • Chimney Relining
  • Emergency Fireplaces / Stove Service
  • Fireplace Surround
  • Fireplaces
  • Gas Fire Installation
  • Gas Fire Servicing / Repair
  • Range Cooker Servicing / Repair
  • Rayburn Servicing / Repair
  • Stoves Installer
  • Stoves / Fireplace Showroom
  • Wood / Log Burning Stoves

Customer Reviews

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9.86 /10

Based on 30 reviews over the past 12 months

Quality of work

9.93

Reliability

10

Communication

10

What customers are saying

AI-generated from customer reviews over last 24 months

This trade is consistently praised by reviewers for their professional, knowledgeable, and efficient service. Customers frequently highlight the team's friendly communication and their clean and tidy workmanship.

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Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.

Reviews (336)

  • 10

    Great job

    Posted 1 week ago

    Prestige Fires serviced our fire and swept the chimney, and I was very impressed. They were polite, friendly, knowledgeable and left everything very clean and tidy afterwards. A really professional service and I would happily recommend them.
    Verified reviewer
    Job location: W4
  • Maryam O
    10

    Highly recommended!

    Posted 02 March

    Excellent communication and great work. They arrived and got the job done quickly and with no mess left behind. Would definitely hire again.
    Verified reviewer
    Job location: SE5
  • 9.67

    Reliable company, quality products, high standard installation and outstanding customer service,

    Posted 01 March

    Great experience with Prestige Fires from start to finish. The showroom staff were helpful and knowledgeable, helping me choose the right stove and providing a clear quote and smooth booking process. The installation team were efficient, polite, and left everything tidy. When I noticed a small issue after fitting, they returned within 24 hours to fix it. They also repaired a chip caused by carpet fitters a week later — their customer service was outstanding. After several weeks of use, I’m very happy with the stove. It’s efficient, easy to use, and looks fantastic. Highly recommend.
    Verified reviewer
    Job location: KT3
  • 10

    Experts indeed

    Posted 02 February

    Very professional and helpful and do a brilliant job , note *quote does not include VAT lest your jaw drop to the floor*. Will I use them again? Off course best in the land!
    Verified reviewer
    Job location: KT6
  • 10

    Excellent service

    Posted 13 January

    Really recommend Prestige . Quick, efficient and really good service . Thanks so much .
    Verified reviewer
    Job location: TW1
  • Kate S
    10

    Great company

    Posted 05 December 2025

    Serviced and fixed our gas fire. Took time to explain how it worked and we know how to use it. Would recommend
    Verified reviewer
    Job location: SE13

Photos

Company Info

Owner

Mr Billy Sheppard

Ltd Company

7 years on Checkatrade

VAT Registered

Yes: 332939977

Domestic WorkCommercial WorkFree EstimatesCards Accepted24 Hour Call-out

At Prestige Fires, we offer a wide range of services at affordable prices but high-level workmanship.


Visit our newly opened showroom at 101 Central road, Worcester park, Surrey, KT4 8DY. We cover all aspects of supply and fit

We hold a wide variety so come down and visit.


We cover all aspects of Gas work, including:


  • Fireplaces
  • Boilers
  • Meters
  • Cookers
  • Range cookers
  • Exodraft fans
  • Warm air units along with LPG, covering boats and mobile homes.


We provide installations, service and breakdowns and work alongside manufactures’ such as NuFlame and Dru.


We are Gas Safe approved and HETAS registered.


We have many years of experience on all fires such as open Flue, solid Flue, balanced Flue, fan assisted, twin wall Flue, flueless and much more.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since March 2019

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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