Reviews

Response from Porch Cleaners Limited

This is not accurate. When we arrived at the property, the service required was assessed as a deep clean, not a regular clean as originally booked. We contacted you at the time to explain the difference and the associated pricing. We also asked you to confirm before we left, but we did not receive a response. After the visit, when you raised concerns, we asked you to provide your details so we could process a goodwill partial refund. Unfortunately, this was not provided, and instead the situation escalated. We remain willing to resolve the matter fairly if you are still open to providing th

Response from Porch Cleaners Limited

Thank you so much for your kind review. We’re really glad you were happy with the service. It was a pleasure helping you, and we look forward to working with you again in the future.

Response from Porch Cleaners Limited

Our cleaners attended as scheduled and were close to finishing when you asked them to leave to pick up your husband and children. We spoke with you by phone and asked for a little more time to complete the small remaining area, but you declined and said the cleaners had done a good job and you would finish the rest yourself. As they were asked to leave early, they could not complete the final tasks. Our team acted professionally and followed your instructions throughout.

Response from Porch Cleaners Limited

We really appreciate your feedback! It’s great to hear you’re happy with our service, and we look forward to working with you again.