I booked this company but they did not fulfil the job. They asked me to send video footage of the house to be cleaned, which I did, and they asked for more money than previously quoted. We agreed on a price & job booked. On the day, they sub-contracted & the cleaning team (2) arrived an hour late & then proceeded to make excuses for what they could or could not do. I explained what I had asked for and been promised and they indicated they could do this. I left them. I was contacted & asked to pay over double. Refused. they left the house unlocked, luckily I arrived as leaving. Unprofessional.
Response from Porch Cleaners Limited
sorry for any inconvenience.You told us it was a 3-bedroom house, but on arrival,it was 4 bedrooms with windows heavily covered in mould.We explained the extra work and revised cost,and as this wasn’t agreed,we didn’t proceed and returned your deposit.