Reluctance to provide written quote, when it came had vat added but was supposed to be sole trader with no vat added. Ignored quote for window and stated he had purchased costing £135 more, to proceed had to pay third deposit of £327.49 on October 4 2023, then email had gone on holiday back 16 October, then no date to install, mid November emailed with suggested forecast dry day to install, no reply, phoned and was to call back, no contact, merchant confirmed window had not been supplied. Cancelled project with Checkatrade as had no trust in company
Response from Polga Roofing, Spraying and Painting
Arrived at the customers home address on 3 separate occasions and he was no where to be found, I called him on 5 occasions and left a message, eventually he got back to me and we arranged a date , he forfeited the date, he said he had to have a flu adjusted prior and would let me know, to no avail as he contacted Checkatrade first and said what he is implying now , I take great care in dealing with customers as it’s a priority as standard in work ethics, I wish him well and hope he can eventually have his window installed