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Plumb London

9.19/10

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Checkatrade member since October 2022

Services

  • Gas Central Heating Servicing / Repair
  • Emergency Central Heating Repair
  • LPG Central Heating Servicing / Repair
  • Gas Boiler Servicing / Repair

Customer Reviews

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9.19 /10

Based on 354 reviews over the past 12 months

Quality of work

9.3

Reliability

9.25

Communication

9.33

What customers are saying

AI-generated from customer reviews over last 24 months

This company is frequently praised for its professional, friendly, and knowledgeable engineers who provide a speedy and reliable service. While feedback is overwhelmingly positive, a small number of customers have reported issues with communication and the initial diagnosis of faults.

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Reviews (1918)

  • 10

    Repeat customer for years

    Posted 1 day ago

    Used these guys for years Reliable and reasonable
    Verified reviewer
    Job location: W12
  • John B
    10

    Changing a waste pipe on a toilet

    Posted 6 days ago

    Very speedy service. I spoke to the office at 8am and Charlie the Plumer was there by 9am. Very knowledgeable gave good advice and kept the area nice and tidy.
    Verified reviewer
    Job location: DA7
  • 10

    Central heating ignition repair

    Posted 6 days ago

    I recently had my boiler and central heating repaired, and I couldn’t be happier with the service. The engineer was professional, friendly, and clearly knew exactly what they were doing. They arrived on time, quickly identified the issue, and had everything up and running again in no time. What really stood out was their efficiency and attention to detail — they explained everything clearly and made sure the system was working perfectly before leaving. It’s rare to find such reliable and skilled service these days, and I’d highly recommend them to anyone needing boiler or heating repairs.
    Verified reviewer
    Job location: DA8
  • 8

    Great communication despite overseas landlord!

    Posted 1 week ago

    Excellent communication and service - very happy with the job!
    Job location: TW10
  • 10

    Fast, efficient and fair

    Posted 04 November

    I found Plumb London very fast in responding to my plumbing problem, very polite and fair in costs for any work. I'd have no hesitation in using them for any future problems and recommending them to friends or family in London area.
    Job location: W14
  • 0

    Extremely Poor Experience, Lack of Communication, and Unprofessional Conduct

    Posted 04 November

    I recently had a new boiler installed by this company and, unfortunately, the entire experience has been very disappointing. Communication throughout the process was unclear and inconsistent. The engineer was often unprofessional, appeared under pressure, and even admitted during our conversation that this should have been a two-person job but he was sent alone. Despite paying close to £4,000, I received no proper explanations about the work being done, no videos or photos despite asking several times, and no clear updates on what the actual issues were. Even after more than 10 days since com
    Verified reviewer
    Job location: W3

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Company Info

Owner

Adrian Cronin

Ltd Company

3 years on Checkatrade

VAT Registered

Yes: 881824987

Plumb London, plumbing & heating services, was created over 20 years ago to deliver the kind of service you should expect from any professional plumbing and heating company in London. We pride ourselves on offering a 1st class service to our customers at all times from the initial call to our telephone operative to diagnosing the fault and providing a solution. We will simply never do work that does not need doing and offer an excellent plumbing & heating service at an affordable rate. Many of our customers have been with us years and time and time again recommend friends and colleagues to us.

They also have built up a relationship with a particular engineer who they request over and over as they are happy with the advice and work he has carried out in the past. Our criteria has always been to provide the very best service in its field and we pride our selves on a reputation won by only employing the best craftsmen and engineers available. All our operatives whether in the office or in the field provide a friendly voice/face and will do all possible to solve your plumbing and heating issues and give you peace of mind knowing that all work carried out will be of a professional standard and guaranteed.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since October 2022

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