Plumbing Matters (Surrey) Ltd

Reviews (264)

• 10

  Cistern replacement A++++

  Posted 15 May

  Jerry came to replace a cracked toilet cistern for us which was causing a constant trickle into the pan. He did a great job and left the bathroom clean & tidy, removing the old cistern too. The new unit was fitted very neatly, is performing leak free and what stood out to me was that Jerry went above and beyond: he secured the cistern better than the manufacturer instructions by including additional fastening points to the brackets provided to ensure the cistern couldn’t be lifted accidentally.
  Verified reviewer
  Job location: KT22
• 10

  Full Bathroom to Shower room conversion

  Posted 30 March

  We chose Jerry of Plumbing Matters (Surrey) ltd for our Bathroom to Shower room works both on pricing and feedback and could not be happier with the final outcome, on service, expertise, remaining on budget or his responsiveness. If you are looking for a completely new installation, a refurbishment of your existing Bathroom, Shower room or Wet room, we can fully recommend Jerry and his great Team without any hesitation. As someone who had overseen many quality refurbishments for some Blue Chip companies it is lovely to see that customer service is still alive and well. Highly recommended 👍.
  Verified reviewer
  Job location: KT22
• 10

  You will be VERY hard pressed to find a better plumber!

  Posted 26 February

  Jerry came to replace our existing bathroom mixer tap. It was very old, and due to the existing pipework it was EXTREMELY difficult to get to. All the retaining fittings were stuck fast, and at one point he seriously asked if someone had superglued them on! Despite Jerry’s excellent kit designed for the purpose, he had to apply considerable force to eventually get them free, and it took a while to wind them down their long threads, as due to their position and inconvenient existing pipework he could only turn them an eighth of a turn at a time – no fun! On fitting the replacement mixer tap
  Verified reviewer
  Job location: RH3
• 10

  What fantastic service!

  Posted 20 February

  Jerry came out for a plumbing crisis when my elderly mother's toilet was leaking. Jerry was prompt, courteous, very reasonably priced and went above and beyond in reassuring both myself and my mother. I could not rate this service more highly.
  Verified reviewer
  Job location: KT20
• 10

  Hot tap

  Posted 12 February

  Jerry, came to replace our hot tap - which was a bigger job than expected, he arrived on time and got stuck in.
  Job location: KT22

  Response from Plumbing Matters (Surrey) Ltd

  Appreciate that Keith.

• 10

  Great work and great customer service

  Posted 10 February

  We are absolutely delighted with the quality of the work done by Jerry. He responded promptly to our request to come and assess a problem that we had with our shower, provided a professional quotation and then scheduled and completed the work at a time that suited us. Throughout the process, he was clear about the nature of the problem, how this could be fixed and any risks that might impact time or cost, so there were no surprises. Jerry’s communication and timekeeping was excellent and he completed the work efficiently and without issue leaving the area tidy. We would highly recommend.
  Verified reviewer
  Job location: RH1