Pinpoint Trace and Access Limited
Walsall
Checkatrade member since September 2022
Accepts Checkatrade Pay
We guarantee the work for up to £1,000 for 12 months. T&Cs apply
Services
- Water Leak Detection
Customer Reviews
Write a review9.49 /10
Based on 37 reviews over the past 12 months
Quality of work
9.43
Reliability
9.7
Communication
9.32
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently describe this company as professional, friendly, and highly efficient, praising the team's expertise in locating and fixing difficult leaks. A small number of reviews mention that the service can be expensive or raise issues with billing.
Was this helpful?
Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.
Reviews (250)
10 Brilliant Company
Posted 23 December 2025
I did phone a few companies up before hand, not impressed, until I phoned Pinpoint. Soon as I spoke to Deborah at Pinpoint I knew this company was honest and reliable. They kept to their word and turned up at the given appointment and did a perfect job. Steve found the leak in no time , amazing!!!!!. The workmen were very friendly and professional. 10/10. I would highly recommend this company.Verified reviewerJob location: WS5- SSarah M
10 Find a leak from an underfloor pipe in a large bungalow.
Posted 15 December 2025
From Debra who answered the phone, to Rob who carried out the work, they were excellent. They made you feel looked after, and like your problem would be solved, and they didn't disappoint. My very elderly parents really appreciated the time and care he showed to them, as did I. Rob was kind, a great communicator, quick and tidy. People don't always explain as they do things, and be was more happy to say what he planned to do and answer the lots of questions I had. An absolutely great experience.Verified reviewerJob location: NG11Response from Pinpoint Trace and Access Limited
Thank you so much Sarah for your kind words. Much appreciated.
6.67 Duty of care -
Posted 12 December 2025
The plumber from Pinpoint used thermal imaging to detect heat sources under the floor. Whilst investigating the leak, the plumber burst one of the pipes flooding the hallway and shooting black water at the ceiling. The plumber fixed and cleaned up but hadn’t managed to find the original leak, so he had to come out for a second day. Pinpoint have charged us for this second day sending an email invoice 2 months later .Verified reviewerJob location: WS14- DDuncan B
10 water leak
Posted 10 December 2025
could not fault them from start to finish.nick checked all the house rob turned up aswell to help,proceeded to find the leak under the kitchen floor,repaired the leak and replaced the flooring,cleaned up and advised the next step if needed.would highly recommend this company for any leak findingVerified reviewerJob location: M46Response from Pinpoint Trace and Access Limited
Thank you Duncan for your valued feedback.
9.67 GREAT SERVICE!! HIGHLY RECOMMEND
Posted 03 December 2025
EMERGENCY MAINS /DRIVEWAY WATER LEAK REPAIRS ON 62BG B45 . 25/11/25 This was completed with 72hrs of contacting Pin Point & Trace office. Excellent service...very reasonable costs...very helpful and efficient service! S McCreedy 01/12/25Verified reviewerJob location: B45Response from Pinpoint Trace and Access Limited
Thank you Mr. McCreedy, much appreciated.
10 Friendly and informative
Posted 02 December 2025
Steve who came to detect the leak was very friendly and explained everything really well. We are having to have further work carried out but he put my mind at ease about it all.Verified reviewerJob location: LN5Response from Pinpoint Trace and Access Limited
Thank you Sarah for your kind review.
Photos
Company Info
Owner
Mr Stephen Rushton
Ltd Company
4 years on Checkatrade
VAT Registered
Yes: GB313376911
Pinpoint are a reliable, friendly, family run business. Our established business has been providing a water leak detection service and project management service for over 20 years.
Our highly trained technicians along with our industry specialist equipment, can identify and locate the source of water leaks that plumbers are unable to find. Our technicians are experienced in locating hidden leak sources i.e. leaks in cavity walls, under concrete floors, below floorboards, on underground water supply pipes or other invisible/hard to reach locations. Our technicians are booked for one complete day for each leak investigation.
Our service is not for clients with a minor property leak, dripping taps, leaks under sinks or even visible leaks!
Our aim is to identify the source of the leak, quickly and efficiently, with minimum disruption to the occupier or limited access/invasive work.
We are specialists in the insurance term known as "Trace and Access". We use the latest water leak detection technology to quickly pinpoint the source of a water leak at your home or business. Trace and access is a lot more than just water leak detection. Our certified technicians will not only identify the leak but can also carry out repairs and offer possible solutions to property defects or re-routing options. Our business also works in association with the British damage management association (dealing with damage from water leaks, floor and fire). Our expertise will allow us to estimate and quantify not only the visible property damage, but also the underlining damage caused to both the building structure, and contents following an incident.
Our fast response service means we often attend within 48 hours of call out (subject to availability). Once a water leak has been identified the repair access is created.
Following completion of works, a photographic report evidencing the causation of an "escape of water" will be produced. This document will form the basis for any impending insurance claim.
Pinpoint can prepare all the necessary documentation required, by your insurance company. Pinpoint have been working with insurance companies Nationwide for more than 20 years, we understand the protocol insurance companies expect when making a claim. Our dedicated staff can assist in completing all the daunting paperwork required on a claim. Having the know-how and taking the time to assist policy holders can take away the stress and burden from the homeowner. Our company will liaise with the homeowner to action a plan and schedule of works to suit them in completing not only the damage that is evident to the naked eye, but all the works required to reinstate the property back to its original pre-loss condition.
This trade passed up to 12 Checkatrade vetting checks
Member since September 2022
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Enhanced business check
Director checks