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Pinpoint Trace and Access Limited

9.53/10

Walsall

Checkatrade member since September 2022

Accepts Checkatrade Pay

We guarantee the work for up to £1,000 for 12 months. T&Cs apply

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Services

  • Water Leak Detection
  • Water Supply Pipe Repairs

Customer Reviews

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9.53 /10

Based on 52 reviews over the past 12 months

Quality of work

9.56

Reliability

9.65

Communication

9.38

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this trade for their professional, efficient, and friendly service, often highlighting the team's ability to quickly locate and fix leaks. A small number of reviewers have raised concerns regarding unexpected costs and communication about invoicing.

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Reviews (285)

  • Jose M
    10

    Amazing response and quality of their work

    Posted 1 day ago

    I hired Pinpoint for a trace and access job due to a water leak problem. The company responded very quickly to the job, they knew exactly what was required, which demonstrates their expertise. The price was also reasonable given the urgency of the job and solved the leak in a matter of minutes. The trace and report access was also extremely useful as the insurance claim was sorted out quickly.
    Verified reviewer
    Job location: CV31
  • 10

    Hihly recommend

    Posted 6 days ago

    Very pleased with the service, quick, efficient, personable, reliable and good communication and stanard of work. Problem solved in one visit.
    Verified reviewer
    Job location: B18
  • Liz F
    10

    Very impressed - recommend!

    Posted 6 days ago

    I’ve been impressed from start to finish with Pinpoint - they have delivered a quick, easily organised service and have fixed our leak. Thank you! From Steve calling me after seeing my job on Checkatrade, to the booking and work being done, everyone had time to explain to us exactly what was going to happen and we felt well informed for each step of the process. Rob in particular was punctual, efficient and fantastic at explaining what was going on during tracing and fixing the leak. He made us feel very calm about the whole thing. He also left the house clean and tidy. Much appreciated.
    Verified reviewer
    Job location: NG5
  • 10

    A very competent and trustworthy company

    Posted 20 May

    Cannot praise them too highly. Deborah was like a breath of fresh air following the problems I hade with the mains supplier. The engineer Steve went more than an extra mile in carrying out a difficult repair. I will certainly use them again if necessary.
    Verified reviewer
    Job location: B61

    Response from Pinpoint Trace and Access Limited

    Thank you so so much Robert, Bob, for taking the time to leave us this amazing review. We really do appreciate it.

  • 10

    They get the job done!

    Posted 18 May

    Arrived on time and got straight to work. Anything he moved ( washer and dryer ) he put back Located the problem and repaired it Would use them again
    Verified reviewer
    Job location: DE14

    Response from Pinpoint Trace and Access Limited

    Thank you Linda for your valued review.

  • 10

    New water main

    Posted 15 May

    I contacted Pinpoint Trace and Access through Checkatrade in order to have an old lead water main replaced. The new line was about 25M long. Deborah the general manager was very friendly and arranged for a site visit from George inside a few days. As the cost of the installation was reasonable I gave the go ahead and it was completed in a couple of days by the moling method. George, Andy & Steve did an excellent job in a friendly and professional manner The garden and paving was restored to its original condition. A job well done.
    Verified reviewer
    Job location: S5

    Response from Pinpoint Trace and Access Limited

    We really appreciate you taking the time Terence to leave us a great review. Thank you.

Photos

+135

Company Info

Owner

Mr Stephen Rushton

Ltd Company

4 years on Checkatrade

VAT Registered

Yes: GB313376911

Pinpoint are a reliable, friendly, family run business. Our established business has been providing a water leak detection service and project management service for over 20 years.


Our highly trained technicians along with our industry specialist equipment, can identify and locate the source of water leaks that plumbers are unable to find. Our technicians are experienced in locating hidden leak sources i.e. leaks in cavity walls, under concrete floors, below floorboards, on underground water supply pipes or other invisible/hard to reach locations. Our technicians are booked for one complete day for each leak investigation.


Our service is not for clients with a minor property leak, dripping taps, leaks under sinks or even visible leaks!

Our aim is to identify the source of the leak, quickly and efficiently, with minimum disruption to the occupier or limited access/invasive work.


We are specialists in the insurance term known as "Trace and Access". We use the latest water leak detection technology to quickly pinpoint the source of a water leak at your home or business. Trace and access is a lot more than just water leak detection. Our certified technicians will not only identify the leak but can also carry out repairs and offer possible solutions to property defects or re-routing options. Our business also works in association with the British damage management association (dealing with damage from water leaks, floor and fire). Our expertise will allow us to estimate and quantify not only the visible property damage, but also the underlining damage caused to both the building structure, and contents following an incident.

Our fast response service means we often attend within 48 hours of call out (subject to availability). Once a water leak has been identified the repair access is created.


Following completion of works, a photographic report evidencing the causation of an "escape of water" will be produced. This document will form the basis for any impending insurance claim.

Pinpoint can prepare all the necessary documentation required, by your insurance company. Pinpoint have been working with insurance companies Nationwide for more than 20 years, we understand the protocol insurance companies expect when making a claim. Our dedicated staff can assist in completing all the daunting paperwork required on a claim. Having the know-how and taking the time to assist policy holders can take away the stress and burden from the homeowner. Our company will liaise with the homeowner to action a plan and schedule of works to suit them in completing not only the damage that is evident to the naked eye, but all the works required to reinstate the property back to its original pre-loss condition.

This trade passed up to 12 Checkatrade vetting checks

Member since September 2022

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  • County court judgement

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