Pinpoint Trace and Access Limited
Walsall
Checkatrade member since September 2022
Accepts Checkatrade Pay
We guarantee the work for up to £1,000 for 12 months. T&Cs apply
Services
- Water Leak Detection
- Water Supply Pipe Repairs
Customer Reviews
Write a review9.59 /10
Based on 32 reviews over the past 12 months
Quality of work
9.66
Reliability
9.78
Communication
9.34
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company's professional and prompt service, highlighting the team's skill in quickly finding leaks and their friendly, clear communication. A small number of reviews mention concerns regarding the final cost and invoicing.
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Reviews (257)
- CColin G
10 Boiler pressure gauge
Posted 1 day ago
Job location: WS15Turned up on time did a very professional job and kept me informed on the progress I would highly recommend them Thank you 10 Quick and efficient.
Posted 1 day ago
Pinpoint was very professional and isolated the leak very quickly. Rectified the problem but no follow-up to fix the hole in the ceiling but I was already aware that their main purpose is to pinpoint the leak. Well done and worth the money.Verified reviewerJob location: NG3110 Leak Detection
Posted 5 days ago
Job location: NN5Great experience start to finish, lads provided an efficient and professional job for leak detection, keeping me updated throughout.- KKaren D
10 Detect a leak under the house, fit a new mains water pipe and seal old stop tap
Posted 19 January
Highly recommend Steve and the team at Pinpoint. The only person who seemed to know what needed to be done and how to do it. Took the time to talk through the job, how they would do the work etc. stayed in touch and reassured me, booked it in quickly. The guys who carried out the refitting of the pipe work (Steve and Adam) were great, arrived on time and were super friendly. Plumbers arrived to finish the work inside. Steve advised on how to deal with the insurance. Can’t thank them enough. Only wish I had called them first and saved myself a week of stress.Verified reviewerJob location: ST19Response from Pinpoint Trace and Access Limited
Thank you Karen for your valued feedback.
10 Reliable and Great Service
Posted 08 January
The professionalism and friendliness of the company shone from the first call. My central heating had a leak somewhere from under the downstairs flooring, we were able to have someone out to trace the leak within 3 days (in a week of freezing temperatures for context). The team turned up exactly when they should and were able to trace the issue within a short period. The leak from a compression joint was fixed, the system tested to verify the fix. I cannot recommend Pinpoint highly enough, communication was excellent and engineers trustworthy.Verified reviewerJob location: WS9Response from Pinpoint Trace and Access Limited
Thank you for taking the time to give us this vauled feedback.
10 extremely happy with the service
Posted 07 January
We had a leak detection carried out and were extremely happy with the service. Robert was very professional and thorough — he carefully checked all the pipes, boiler, and radiators, worked very cleanly, and explained everything clearly every step of the way. I would definitely recommend this company. Debra was also always helpful, listened to everything I had to say, and made the company very easy to reach. Overall, a very helpful and reliable service from start to finish.Verified reviewerJob location: LE11Response from Pinpoint Trace and Access Limited
Your feedback about our service is incredibly rewarding! We’re thrilled we could assist you.
Photos
Company Info
Owner
Mr Stephen Rushton
Ltd Company
4 years on Checkatrade
VAT Registered
Yes: GB313376911
Pinpoint are a reliable, friendly, family run business. Our established business has been providing a water leak detection service and project management service for over 20 years.
Our highly trained technicians along with our industry specialist equipment, can identify and locate the source of water leaks that plumbers are unable to find. Our technicians are experienced in locating hidden leak sources i.e. leaks in cavity walls, under concrete floors, below floorboards, on underground water supply pipes or other invisible/hard to reach locations. Our technicians are booked for one complete day for each leak investigation.
Our service is not for clients with a minor property leak, dripping taps, leaks under sinks or even visible leaks!
Our aim is to identify the source of the leak, quickly and efficiently, with minimum disruption to the occupier or limited access/invasive work.
We are specialists in the insurance term known as "Trace and Access". We use the latest water leak detection technology to quickly pinpoint the source of a water leak at your home or business. Trace and access is a lot more than just water leak detection. Our certified technicians will not only identify the leak but can also carry out repairs and offer possible solutions to property defects or re-routing options. Our business also works in association with the British damage management association (dealing with damage from water leaks, floor and fire). Our expertise will allow us to estimate and quantify not only the visible property damage, but also the underlining damage caused to both the building structure, and contents following an incident.
Our fast response service means we often attend within 48 hours of call out (subject to availability). Once a water leak has been identified the repair access is created.
Following completion of works, a photographic report evidencing the causation of an "escape of water" will be produced. This document will form the basis for any impending insurance claim.
Pinpoint can prepare all the necessary documentation required, by your insurance company. Pinpoint have been working with insurance companies Nationwide for more than 20 years, we understand the protocol insurance companies expect when making a claim. Our dedicated staff can assist in completing all the daunting paperwork required on a claim. Having the know-how and taking the time to assist policy holders can take away the stress and burden from the homeowner. Our company will liaise with the homeowner to action a plan and schedule of works to suit them in completing not only the damage that is evident to the naked eye, but all the works required to reinstate the property back to its original pre-loss condition.
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Member since September 2022
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