Pinpoint Trace and Access Limited
Walsall
Checkatrade member since September 2022
Accepts Checkatrade Pay
We guarantee the work for up to £1,000 for 12 months. T&Cs apply
Services
- Water Leak Detection
- Water Supply Pipe Repairs
Customer Reviews
Write a review9.66 /10
Based on 35 reviews over the past 12 months
Quality of work
9.69
Reliability
9.8
Communication
9.49
What customers are saying
AI-generated from customer reviews over last 24 months
Customers overwhelmingly praise this company for being professional, efficient, and communicative, with engineers who are tidy and effective at finding and fixing leaks. A small number of reviewers have raised concerns about high costs and issues with the final bill.
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Reviews (268)
10 Leaking Central Heating System
Posted 5 days ago
Pinpoint have been most helpful. Robert was cheerful, prompt and very knowledgeable. He found the leak in my central heating system (which another company had failed to locate). He carried out a repair and provided photos and video. He cleaned up well. I have been saved the cost and disruption of a replacement system. The price was less than many other providers.Verified reviewerJob location: WV7- CChristian P
10 Reliable Tradesmen
Posted 1 week ago
The guys came and sorted out the problem without much demolition work. They were polite and helpful and explained what they were going to do. I am very happy.Verified reviewerJob location: B16Response from Pinpoint Trace and Access Limited
Many thanks Christian for your valued review.
10 Highly recommended and efficient service
Posted 23 March
Job location: WS13Pinpoint Trace and Access replaced the leaking supply pipe to our property with a minimum amount of fuss. Dealing with Debbie at their office was a real pleasure and she and her colleagues were extremely efficient and communication was exceptionally prompt. I wish all companies and in particular trades had a professional back office like this. Highly recommended.Response from Pinpoint Trace and Access Limited
Thank you Klaus, your review is incredibly rewarding and very much appreciated.
- JJamie S
10 Great service
Posted 19 March
Job location: OX16Great service, Robert was fantastic and explained the next stepsResponse from Pinpoint Trace and Access Limited
Thank you Jamie for your valued review.
- MMike B
9.67 Good service
Posted 17 March
Quick & comprehensive response to initial enquiry and good communication. Operatives arrived on time, got to work quickly - happy to explain their processesthinking as they worked. Found and corrected problem in good time. Office a little quick on the draw about payment "delay" (effected day after job completed!).Verified reviewerJob location: LE13Response from Pinpoint Trace and Access Limited
We appreciate your feed back Mike, thank you. May I just add, unlike our competitors who require full payment at the time of the booking, we ask for a 50% deposit to secure the booking and the remainder on the day of completion of the Trace and Access. This is mentioned in our disclaimer and on the initial call. I apologise if our prompt payment system was a little to quick.
- DDavid T
10 Excellent service and a job well done
Posted 09 March
Hopefully the title says it all. Robert arrived on time and was professional throughout. He kept me well informed during the process. He found the leak and repaired it with minimal mess or disruption. If you are unfortunate enough to need this sort of service I cannot recommend this company enough.Verified reviewerJob location: WR10Response from Pinpoint Trace and Access Limited
Thank you David for taking the time to leave us a review.
Photos
Company Info
Owner
Mr Stephen Rushton
Ltd Company
4 years on Checkatrade
VAT Registered
Yes: GB313376911
Pinpoint are a reliable, friendly, family run business. Our established business has been providing a water leak detection service and project management service for over 20 years.
Our highly trained technicians along with our industry specialist equipment, can identify and locate the source of water leaks that plumbers are unable to find. Our technicians are experienced in locating hidden leak sources i.e. leaks in cavity walls, under concrete floors, below floorboards, on underground water supply pipes or other invisible/hard to reach locations. Our technicians are booked for one complete day for each leak investigation.
Our service is not for clients with a minor property leak, dripping taps, leaks under sinks or even visible leaks!
Our aim is to identify the source of the leak, quickly and efficiently, with minimum disruption to the occupier or limited access/invasive work.
We are specialists in the insurance term known as "Trace and Access". We use the latest water leak detection technology to quickly pinpoint the source of a water leak at your home or business. Trace and access is a lot more than just water leak detection. Our certified technicians will not only identify the leak but can also carry out repairs and offer possible solutions to property defects or re-routing options. Our business also works in association with the British damage management association (dealing with damage from water leaks, floor and fire). Our expertise will allow us to estimate and quantify not only the visible property damage, but also the underlining damage caused to both the building structure, and contents following an incident.
Our fast response service means we often attend within 48 hours of call out (subject to availability). Once a water leak has been identified the repair access is created.
Following completion of works, a photographic report evidencing the causation of an "escape of water" will be produced. This document will form the basis for any impending insurance claim.
Pinpoint can prepare all the necessary documentation required, by your insurance company. Pinpoint have been working with insurance companies Nationwide for more than 20 years, we understand the protocol insurance companies expect when making a claim. Our dedicated staff can assist in completing all the daunting paperwork required on a claim. Having the know-how and taking the time to assist policy holders can take away the stress and burden from the homeowner. Our company will liaise with the homeowner to action a plan and schedule of works to suit them in completing not only the damage that is evident to the naked eye, but all the works required to reinstate the property back to its original pre-loss condition.
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Member since September 2022
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