Reviews

Very pleased with the work carried out by Pinpoint trace and access. Had an external leak which United Utilities said was my problem. Steve from Pinpoint traced the leak which was confirmed to be outside my property boundary. A report will be generated by Pinpoint which I can use to get a reimbursement for the excess consumption costs and for the work Pinpoint have performed. Fantastic.

Superb experience. I had a noisy tap which needed to be replaced. Steve responded to my advert straight away. He agreed a budget. He sent Nick who picked up the parts and replaced the tap within 1 hour. They normally do bigger jobs. I am based in Leicestershire but they came all the way to see me. Steve and Nick were polite and respectful throughout.

I wouldn’t recommend this company. They completed the initial repair fine but I was then hit with multiple invoices after I decided to go with my insurer’s builder over them. The work they wanted to carry out was miles apart from what my insurance company found acceptable and, as a result, I’ve been left to pay hundreds of pounds over and above my home insurance policy excess. I wish I hadn’t hired them and would not recommend them to anyone.

Pinpoint's service doesn't come cheap but you're paying for professionals. I contacted them about a suspected leak in my kitchen and they had someone out to me the next working day to check it out. Rob was polite, professional and incredibly helpful; he diagnosed and resolved the issue swiftly, and as promised I received their report within 5 working days. They also talked me through the likely next steps I'd be taking with my insurer. Thoroughly recommend Pinpoint as a reliable company who keep their promises.

The company were very quick to respond to the query and the person who did the repair was friendly and did the fix on time for the price quoted. Would happily use them again.

I had some water damage that was being caused by a leaky pipe under the bath. Nick came out and was brilliant from start to finish. He arrived just before 8:30 which was the agreed time and he explained everything he was doing every step. He did a thorough investigation and found that the leak was due to a corroded pipe. Nick repaired the pipe with as little mess as possible and also gave me some pointers for other potential issues. Finally he cleaned up any debris afterwards. No expert on price but it felt very reasonable. Really impressed with the service and would definitely recommend.