Our Technician
London
Checkatrade member since August 201510
Services
- B2B IT Support
- Computer Maintenance
- Computer Sales
- Computer Training / Consultancy
- Data Recovery / Back up
- Hardware Consultants / Technicians
- Home Networks
- Internet Services
- IT Planning and Construction
- IT Project Management
- Laptop Repairs
- Mobile Phone Repairs
- Network Administration
- Network Installation
- Network Support
- PC Repairs
- Printer Repairs
- Smart Home Technology Consultant
- Software Testing
- Website Designers
- Computer Repair
- Printing
Customer Reviews
Write a review9.89 /10
Based on 31 reviews over the past 12 months
Quality of work
9.9
Reliability
9.84
Communication
9.94
What customers are saying
AI-generated from customer reviews over last 24 months
This trader is highly praised for being professional, knowledgeable and patient, with customers appreciating the clear explanations of technical issues. A few reviewers mentioned minor scheduling delays, but the vast majority recommend the service as efficient and trustworthy.
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Reviews (1047)
10 High-quality service
Posted 6 days ago
James was very helpful when the retailer I had bought my 11-month-old laptop from refused to repair it under the warranty, claiming there was evidence of liquid damage. He did a thorough inspection of the laptop, wrote a clear report identifying the likely cause of the fault and made a video showing him carrying out a diagnostic test. The retailer accepted his findings in full and agreed to repair the laptop under the warranty. James was professional, produced the report quickly and was pleasant to deal with. Highly recommended.Verified reviewerJob location: SE2710 Our Technician Service Review
Posted 28 March
I have used Our Technician for some time now and have always been completely satisfied with all tasks undertaken. Was recommended to me and I would not hesutate to recommend to others.Verified reviewerJob location: SE910 Excellent service
Posted 22 March
Job location: SE3James has looked after all my IT needs for many years. He is extremely professional, knowledgeable, reliable, trustworthy and patient. Not only can I rely on him to solve any problems but he also takes time to explain the issue and improve my skills. He has also advised me when I need to upgrade my equipment. James is always helpful and it is great credit to him that he supports charities both in fund raising and recycling old IT equipment. I cannot recommend him highly enough. I would not go anywhere other than to James for all my IT requirements.10 Maestro!
Posted 18 February
Job location: SW19Like watching a concert pianist. Completely in command of the keyboard! Highly recommend James.10 Setting up external hard drives
Posted 17 February
James did a very efficient job of setting up 2 new external hard drives for my wife and me. He is good at explaining what he has done and dispensing relevant advice going forward.Verified reviewerJob location: BR210 Professional and helpful
Posted 31 January
The battery in my laptop needed replacing. Contacted Our Tech and James responded with the price for the job, which I agreed. On his first visit it became apparent that my laptop had a non-standard battery. He had to source and order this in order to complete the job. He did this, eventually having to order the battery from abroad and making a second visit to fit it. The price he charged was still the price he initially quoted. I was impressed by his professionalism and persistence in getting the job done.Verified reviewerJob location: SE6
Photos
Company Info
Owner
Mr James Broomfield
Sole Trader
11 years on Checkatrade
VAT Registered
Yes: 252784780
Reliable mobile IT support for Homes & Businesses. All computers, phones & tablets repaired. Viruses removed & private tuition given. New & refurbished laptops supplied & installed
Our Technician is a fully mobile IT Support business covering London and Kent. My appointments normally operate on a next day basis, sometimes the same day, at any time to suit your needs. This is regardless of whether you need a laptop repair, installation of your new computer or some tuition on using your equipment.
Our Technician will come to your house and provide you with not just the repair of your computer but with outstanding customer service that has a proven track record. We visit your home and provide you with a free, no obligation quote on the fault of computer. If you decide to go ahead, your quote is fixed with no hidden costs.
We can repair all makes and models of laptop, desktops, tablets and phones, and all done within your home. There is no need to dismantle your computer and take it to a shop. All repairs are done in front of you, in your home, and a detailed explanation, jargon free as its completed in front of you.
This trade passed up to 12 Checkatrade vetting checks
Member since August 2015
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