Our Technician
London
Checkatrade member since August 201510
Services
- B2B IT Support
- Computer Maintenance
- Computer Sales
- Computer Training / Consultancy
- Data Recovery / Back up
- Hardware Consultants / Technicians
- Home Networks
- Internet Services
- IT Planning and Construction
- IT Project Management
- Laptop Repairs
- Mobile Phone Repairs
- Network Administration
- Network Installation
- Network Support
- PC Repairs
- Printer Repairs
- Smart Home Technology Consultant
- Software Testing
- Website Designers
- Computer Repair
- Printing
Customer Reviews
Write a review9.87 /10
Based on 54 reviews over the past 12 months
Quality of work
9.88
Reliability
9.85
Communication
9.88
What customers are saying
AI-generated from customer reviews over last 24 months
This trader is highly praised for being a knowledgeable, professional, and friendly expert who is great at explaining technical issues in simple terms. Customers are very happy with the service for PC builds, upgrades, and repairs, although a small number noted minor scheduling delays.
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Reviews (1041)
10 Outstanding
Posted 15 December
James supplied and installed new PC with Windows 11, and all nitty gritty details that so easily could be overlooked or missed, eg, linking cameras, microphones, printers/scanners, ensuring all programs working, were done. I experienced no hiccoughs, no aggravation which is rare these days. The process was swift, efficient and above all seamless. Comms throughout were clear, pricing clearly explained. How business should be. James is also a super communicator, answering questions and queries clearly, without jargon so easily understandable.Verified reviewerJob location: DA1510 Full upgrade, quickly installed at reasonable cost, clearly explained and working well.
Posted 26 November
I needed a new desktop to upgrade to Windows 11 and for greater speed. James appreciated what I wanted, advised on the best specification to achieve this, and offered a fair quote, all within a reasonable period of time. He came and installed the new system, ensuring that it worked as agreed and met my requirements, and he also ensured that I was able to start using it without difficulty. The system differs much less from my old one than I had feared, and is very much faster. I can now do what I want with confidence and without fuss. James was understanding, patient, friendly and efficientVerified reviewerJob location: SM410 Our Tech highly recommended
Posted 26 November
I recently had a new pc installed by James - as usual he provided a highly professional service. He is excellent at explaining technical issues in a simple way to non technical individuals and also providing peripheral advice about things IT related. Would thoroughly recommend.Verified reviewerJob location: BR210 Very Reliable, Professional and Trustworthy Service
Posted 26 November
I needed to upgrade my computer and James from Our Tech was recommended. He built me a new computer with exactly the same features as my old one, making it easier for me to adjust to the new machine. Being of the older generation I am a bit of a 'technophobe'. He was very patient when settting it up for me at home and getting me familiar with any new features. More recently I had a problem with connecting to the internet after a Microsoft update and contacted James who came round at his earliest opportuning and solved the problem and explained what had happened. I highly recommend Our Tech.Verified reviewerJob location: BR110 An expert at your fingertips
Posted 25 November
Highly recommended. Serviced and cleaned up desktop computer last year that was dreadfully slow. Very knowledgeable. Any problems - James will fix it.Verified reviewerJob location: DA710 Excellent professional and courteous service.
Posted 25 November
Professional, knowledgable, efficient service, that I think offers good value for money. Excellent communication both in organising the job and also whilst carrying out the job. Easy to understand. Very happy to recommend James.Verified reviewerJob location: BR1
Photos
Company Info
Owner
Mr James Broomfield
Sole Trader
10 years on Checkatrade
VAT Registered
Yes: 252784780
Reliable mobile IT support for Homes & Businesses. All computers, phones & tablets repaired. Viruses removed & private tuition given. New & refurbished laptops supplied & installed
Our Technician is a fully mobile IT Support business covering London and Kent. My appointments normally operate on a next day basis, sometimes the same day, at any time to suit your needs. This is regardless of whether you need a laptop repair, installation of your new computer or some tuition on using your equipment.
Our Technician will come to your house and provide you with not just the repair of your computer but with outstanding customer service that has a proven track record. We visit your home and provide you with a free, no obligation quote on the fault of computer. If you decide to go ahead, your quote is fixed with no hidden costs.
We can repair all makes and models of laptop, desktops, tablets and phones, and all done within your home. There is no need to dismantle your computer and take it to a shop. All repairs are done in front of you, in your home, and a detailed explanation, jargon free as its completed in front of you.
This trade passed up to 12 Checkatrade vetting checks
Member since August 2015
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