OnTime CMS

Reviews (91)

• L
  Le T
  10

  Fantastic unvented cylinder installation

  Posted 07 December

  Kem was fantastic from start to finish. I found him on Checkatrade with amazing reviews, and he lived up to every word. Very responsive, friendly, tidy and professional, he inspected my tank, gave great advice and answered all my questions. The unvented cylinder installation was done to an exceptional standard. He installed the timer and even helped me take a photo of my water meter, which was extremely difficult to access. When my sink cartridge failed, he guided me instantly and came out the next day. I appreciate all the hard work and care he put into the job, I will definitely recommend!
  Verified reviewer
  Job location: SE14
• J
  JD
  10

  Moving a gas pipe in the kitchen for our oven

  Posted 29 November

  Kem was brilliant, professional and a true gentleman. He came over in the late afternoon and did exactly what was asked and went above and beyond for us, he even helped with a little side issue we were having since moving in and figured it out in 10mins (our heating works now!). He will be our new gas engineer for the house and have already a few other bits we want to arrange with him. Our house is still a construction site downstairs but the image enclosed shows the what he did and how he left it. Would 100% recommend his services.
  
  Job location: DA16

  Response from OnTime CMS

  Justin, Thank you for your excellent feedback. Your comments regarding my professionalism in the gas pipe relocation are genuinely appreciated. I am particularly pleased that I was able to resolve your heating issue quickly and efficiently. Client satisfaction is my highest priority, and it is rewarding to know that the service exceeded your expectations. I am honored to be your new trusted gas engineer. Please contact me directly when you are ready to schedule the next phases of work. Kind regards, Kem

• 10

  10/10 service

  Posted 25 November

  Kem was very professional and gave efficient instructions. Will definitely be looking out for his services in future!
  Verified reviewer
  Job location: BR5

  Response from OnTime CMS

  thank you very much for taking the time to leave this feedback. ​I am very pleased to hear that you found my approach to be professional and that the instructions I gave were efficient. Providing clear information is key, and I'm glad it made the process smooth for you. ​I appreciate your kind words and look forward to being of service again in the future! ​Best regards, ​Kem

• A
  Andrew L
  10

  Replacement of unvented cylinder

  Posted 19 November

  Kem was fantastic. Clear communication and quick to respond. He did everything exactly as promised and went above and beyond - completing it all the same day, even though he had to drive out to buy materials to build a platform for the new cylinder (fixing the poor work of prior builders). He was incredibly friendly, explained exactly what he was doing, and made sure the hot water was back on and the area was clean before he left. I will definitely use him again and couldn't recommend him more highly.
  
  Verified reviewer
  Job location: SE16

  Response from OnTime CMS

  Andrew, thank you so much for this incredibly kind and generous feedback. Reading your comments genuinely made my day. ​I was happy to help get your new unvented cylinder installed correctly, and I'm glad I could sort out the platform issue to ensure the job was done properly and safely. Getting your hot water running again quickly and leaving the area clean is always my top priority. ​I really appreciate you noticing the effort and taking the time to write such a detailed review. I look forward to helping you with any future plumbing needs! ​All the best, ​Kem

• C
  Chase G
  9.67

  install smart thermostat

  Posted 08 November

  Kem was very communicative and came when he said he would. Answered all my questions. Overall great experience!
  Verified reviewer
  Job location: SE1
• 10

  A+ service from an extremely genuine person

  Posted 06 November

  Kem came to our rescue on a wet and cold Saturday after we moved into a new property and a leaking filter took out our hot water & central heating. He was able to see us very quickly, was engaging, honest, and conscientious as well as taking the time to explain everything. He did an incredible job on the followup and we consider ourselves very lucky that our mishap allowed us to find not only an excellent plumber but someone we also genuinely enjoyed chatting to. The work was high quality, very reasonably priced (almost to a fault!), and left us feeling very secure. Highly recommended.
  Verified reviewer
  Job location: SE9

  Response from OnTime CMS

  ​Jamie, thank you so much for the fantastic feedback! ​I'm really pleased I could get to you quickly on that cold Saturday and sort out the leak for your hot water and heating. I always aim to be honest and clear, so I appreciate you noticing that.