North Staffs Utility Services Ltd
Stoke-on-Trent, Staffordshire
Checkatrade member since 20175
Customer Reviews
Write a review9.94 /10
Based on 34 reviews over the past 12 months
Quality of work
9.94
Reliability
9.97
Communication
10
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for their professionalism, efficiency, and excellent communication throughout the job, also noting their tidiness and ability to minimise disruption; some reviewers had to chase them to receive their certificates.
Was this helpful?
Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.
Reviews (291)
10 Finding and repairing a leak
Posted 3 days ago
Rob came out to see me very quickly and he located the leak and then the job was booked in by Wendy. Brian and Daniel came out and dug out the pipe, repaired it and then filled back in with concrete and cleaned up and left everything as they found it. Many thanks to the whole team for doing such a good job.Verified reviewerJob location: ST1510 Mains water supply pipe leaking. Full replacement pipe. Moling technology
Posted 03 June
A first class service carried out by highly skilled tradesmen. They turned up exactly on time a carried out the installation with the utmost professionalism. The site was kept clean and tidy at all times. The installation was carried out promptly and efficiently. Once finished everything was reinstated and you cannot tell they have been here. Many thanks to Rob and all the team.Verified reviewerJob location: ST510 Replace 30 meters of mains water supply pipe
Posted 03 June
Following telephone contact to arrange a site visit arrived at prearranged time to assess the job with a view to providing quote. A couple of days later received a clear written quote via email. Arranged a mutually agreeable time for the work, arrived at 9.30am on the agreed date completed the work by 3.30pm same day. Considering the nature of the work it was completed in a clean tidy and professional manner. Block paving was replaced so it was difficult to tell.it had been removed to dig a pilot hole. A professional and reliable company to do the work.Verified reviewerJob location: ST11- AAnonymous
10 REPLACEMENT OF MAINS WATER SUPPLY FROM HIGHWAY TO HOUSE
Posted 30 May
I WAS KEPT IN THE PICTURE AS TO PROGRESS THROUGHOUT. THEY FOUND THE LEAK, FITTED NEW PIPE USING THE MOLING TECHNIQUE, MADE GOOD THEIR EXCAVATIONS, LEFT THE WORK SITE CLEAN AND TIDY AND WELL WITHIN TIME FRAME. CAN HIGHLY RECOMMEND FOR A THOROUGH AND PROFESSIONAL JOB.Verified reviewerJob location: ST10 10 Replaced 20m of lead piping into property using mole.
Posted 23 May
Did a great job. Professional, polite and very efficient. Wouldn’t have known they’d been here apart from box connecting pipe through wall into stop tap. Would highly recommend .Verified reviewerJob location: ST1010 Water leak detection and own water supply
Posted 22 May
Rob and his team were absolutely brilliant. Rob provided expertise and put our selves at ease and went the extra mile to help and give advise that we could understand. The service started in August 2024 and the job finished April 2025 due to Severn Trent delaying and not be helpful at all. Rob always responded and helped with any questions and queries. We would highly recommend and didn't even know they and been inside our property. Everything was left tidy and perfect. We would not have got through this without Rob and Wendy. Thanks a million. Ju and MarkVerified reviewerJob location: ST4
Photos
Company Info
Owner
Mr Rob Gallon
Ltd Company
8 years on Checkatrade
VAT Registered
Yes: 343547790
Welcome to North Staffs Utility Services Ltd.* We provide 24 -7 external plumbing emergency call out service to repair any underground burst on your existing water supply.*Reduce the risk of damage to your home or driveway caused by a underground burst water pipe.*All staff are fully trained in the latest leak detection methods for total piece of mind for our customers.*For a fast and reliable cost effective repair please call free on 08006118704.*We also offer a full water main replacement service using the latest trenchles methods, this allows your old lead water pipes to be replaced with minimum disruption to your beloved garden or driveway.
*Fully insured and water authorities accredited.We are a family run business that has been trading for over 12 years.With over 30 years experience in the clean water industry.We carry out underground water leak detection and repair.We also replace existing lead and metallic water services and install new MDPE services using the latest trenchless methods reducing the amount of disruption to your beloved garden.Water industry approved WIAPS for complete piece of mind for our customers.
Accreditations and awards


This trade passed up to 12 Checkatrade vetting checks
Member since 2017
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Public Liability Insurance
Director checks