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North Staffs Utility Services Ltd

9.95/10

Stoke-on-Trent, Staffordshire

Checkatrade member since March 2017
5

Services

  • Pipe Fitter
  • Water Mains Specialist (Pipe Replacement, Moling and Lead Pipes)
  • Water Supply Pipe Repairs

Customer Reviews

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9.95 /10

Based on 26 reviews over the past 12 months

Quality of work

9.92

Reliability

9.96

Communication

9.96

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for its professional, efficient, and reliable service in resolving water main issues. The team is frequently described as polite, tidy, and great at communicating, often exceeding expectations.

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Reviews (306)

  • 10

    Plumbing work

    Posted 6 days ago

    Just had some water pipping done by this company and I have to say they were brilliant with the work .. the guys were very professional too and knew their job. Highly satisfied and I would recommend them.. the quote was good and all explained too..
    Verified reviewer
    Job location: ST13
  • 10

    You’re in good hands with this company

    Posted 16 March

    I had a leaking water main, somewhere where it entered the property. I only knew about it when I started to get larger than usual water bills. I contacted a local plumber who put me in contact with North Staffs Utility Services Ltd. These people are specialists and have the knowledge and equipment to fix this sort of thing. They located the underground pipe, made a small excavation and installed a groundbreaker unit to enable the water main to pass through the wall above ground. The two guys completed the work in about three hours and made no mess inside or out, whatsoever. Delighted.
    Job location: ST10
  • David R
    10

    Changed pipe work from mains to house to improve pressure/ flow

    Posted 08 March

    On time, worked quickly and completed as described in the quote. Very happy with the outcome and nice people too. Thank you and would use again
    Verified reviewer
    Job location: DE65
  • 10

    “No Holes Barred”

    Posted 09 January

    When the water company said that we had a leak and that it was on our property and therefore our responsibility to get it repaired, I contacted 3 companies to look at the problem. Two of the companies just sent a quote without assessing what needed to be done, Rob Gallon of North Staffs Utility Services promptly came out to assess the job and went through the process which gave me complete confidence in his ability to rectify the leak. On the day Brian, James and Adrian started the works under my recently laid £11,000 drive with out a hole. Superb job by a great company.
    Verified reviewer
    Job location: ST9
  • Ben F
    10

    Unknown noise from water system diagnostics

    Posted 31 October 2025

    Rob visited to give me a repair quote on quite an unusual fault. After a very extensive investigation the fault was pinpointed. Although this work was outside the jobs they complete, Rob put me in touch with a highly recommended specialist for the job. Didn't charge anything for diagnostic work and although they can't complete the work I was extremely impressed with Rob and how the company operates
    Verified reviewer
    Job location: ST3
  • 9

    Water main replacement

    Posted 24 October 2025

    I can whole-heartedly recommend this company. Reliable and efficient, completing the work on time and to quote. The guys that completed the work knew their stuff, were conscienious and hard working. Most of all they were polite and respectful while in or around the property. If I need utility work again in the future, I know who to call.
    Verified reviewer
    Job location: SY4

Photos

Company Info

Owner

Mr Rob Gallon

Ltd Company

9 years on Checkatrade

VAT Registered

Yes: 343547790

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

Welcome to North Staffs Utility Services Ltd.* We provide 24 -7 external plumbing emergency call out service to repair any underground burst on your existing water supply.*Reduce the risk of damage to your home or driveway caused by a underground burst water pipe.*All staff are fully trained in the latest leak detection methods for total piece of mind for our customers.*For a fast and reliable cost effective repair please call free on 08006118704.*We also offer a full water main replacement service using the latest trenchles methods, this allows your old lead water pipes to be replaced with minimum disruption to your beloved garden or driveway.


*Fully insured and water authorities accredited.We are a family run business that has been trading for over 12 years.With over 30 years experience in the clean water industry.We carry out underground water leak detection and repair.We also replace existing lead and metallic water services and install new MDPE services using the latest trenchless methods reducing the amount of disruption to your beloved garden.Water industry approved WIAPS for complete piece of mind for our customers.

Accreditations and awards

Street Works Qualifications Register
Street Works Qualifications Register
Water Industry Approved
Water Industry Approved

This trade passed up to 12 Checkatrade vetting checks

Member since March 2017

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