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Niche Appliance Care & Repair

9.76/10

Bournemouth, Dorset

Checkatrade member since May 2022

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Customer Reviews

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9.76 /10

Based on 64 reviews over the past 12 months

Quality of work

9.84

Reliability

9.88

Communication

9.97

What customers are saying

AI-generated from customer reviews over last 24 months

Niche Appliance Care receives high praise for prompt communication, efficient service, and friendly, knowledgeable engineers who quickly diagnose and fix appliance issues; however, a small number of customers have reported issues with communication and follow-up regarding parts orders.

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Reviews (283)

  • 1

    Poor service and communication

    Posted 26 June

    I booked trade to diagnose a problem with extractor fan. He told me a part needed to be ordered, and I needed to pay £65 which was for job identification and doing the job. It has been a month, and I have had to chase him twice. He has failed to keep me updated but happy for me to pay him £65. His website says the payment is for call out labor charge however now he says The call out charge was payable as the job was booked in, and the fault diagnosed and the many lines of enquiry in trying to obtain the part have been exhausted. The appliance would be deemed as irreparable.
    Verified reviewer
    Job location: BH23

    Response from Niche Appliance Care & Repair

    I’ve tried to source the part for your fan, but it’s obsolete or unavailable. The £65 covers call-out, diagnosis, and time. I don’t operate a no-fix, no-fee service. A partial refund was offered. If the part was available, I’d be happy to fix it.

  • 10

    Fridge freezer repair

    Posted 24 June

    Really friendly and explained everything well
    Job location: BH12
  • 9.33

    Washing Machine Inspection

    Posted 23 June

    Washing machine failed. Engineer identified the issue and was helpful finding a replacement model
    Verified reviewer
    Job location: BH23
  • 10

    Fridge/freezer repair

    Posted 13 June

    Friendly, informative, on time, quick response to advert and overall 5 star service
    Verified reviewer
    Job location: BH12
  • 10

    Dishwasher repair (replacing heating element)

    Posted 11 June

    I recently had my dishwasher repaired by Jon at Niche and I couldn’t be more pleased with the service. He was polite, punctual and remained professional and friendly throughout the entire process. It was clear that he’s highly skilled—he diagnosed and fixed the issue quickly and efficiently. I highly recommend Niche for any appliance repairs—Jon is an excellent tradesperson.
    Verified reviewer
    Job location: BH23
  • 10

    Oven element replacement g

    Posted 08 June

    Quick response and transparent with pricing. Done a great job, thank you! Highly recommend
    Verified reviewer
    Job location: BH10

Photos

Dishwasher cleaning
Dishwasher Bournemouth
Oven pan-burt on scum +27

Company Info

Owner

Mr Jonathan Doherty

Sole Trader

3 years on Checkatrade

VAT Registered

No

Domestic WorkCards Accepted

Same or Next Day Appointments-visit our website to check availability or v

https://www.nicheappliancerepair.co.uk/book-online


Upfront Flat Rate Pricing

We have a standard, fixed price labour/Call out charge (including VAT) this price covers any amount of time it takes to diagnose, and hopefully repair, the fault.

If parts are needed our engineer will give you a quote on the day of your appointment.

We will order the part needed for you and return to fit this part, your return visit is included in the labour charge.

*multiple appliance discount.

https://www.sumupbookings.com/niche-appliance-repair

Covering Bournemouth & Poole including Hampshire and Dorset.


Appliances We Repair


  • Fridge/freezers
  • Washing Machines (inc. Heavy Duty and American Toploaders)
  • Tumble Dryers
  • Dishwashers
  • Cookers (inc. Range)
  • Ovens
  • Hobs
  • Hoods / Extractors


MEET OUR ENGINEER

Jon is an independent and local appliance engineer based in the town of Bournemouth

Jon has worked as an engineer for over 10 years with some of the world’s leading appliance manufacturers Whirlpool, Hoover & Miele

Jon has gained the experience and skills necessary to tackle just about every type of job that comes His way.

With Niche Appliance Care & Repair, clients know exactly what to expect - professionalism, efficiency and exceptional results.

This trade passed up to 12 Checkatrade vetting checks

Member since 2022

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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