Reviews

  • 1

    Poor service and communication

    Posted 26 June

    I booked trade to diagnose a problem with extractor fan. He told me a part needed to be ordered, and I needed to pay £65 which was for job identification and doing the job. It has been a month, and I have had to chase him twice. He has failed to keep me updated but happy for me to pay him £65. His website says the payment is for call out labor charge however now he says The call out charge was payable as the job was booked in, and the fault diagnosed and the many lines of enquiry in trying to obtain the part have been exhausted. The appliance would be deemed as irreparable.
    Verified reviewer
    Job location: BH23

    Response from Niche Appliance Care & Repair

    I’ve tried to source the part for your fan, but it’s obsolete or unavailable. The £65 covers call-out, diagnosis, and time. I don’t operate a no-fix, no-fee service. A partial refund was offered. If the part was available, I’d be happy to fix it.

  • 10

    Fridge freezer repair

    Posted 24 June

    Really friendly and explained everything well
    Job location: BH12
  • 9.33

    Washing Machine Inspection

    Posted 23 June

    Washing machine failed. Engineer identified the issue and was helpful finding a replacement model
    Verified reviewer
    Job location: BH23
  • 10

    Fridge/freezer repair

    Posted 13 June

    Friendly, informative, on time, quick response to advert and overall 5 star service
    Verified reviewer
    Job location: BH12
  • 10

    Dishwasher repair (replacing heating element)

    Posted 11 June

    I recently had my dishwasher repaired by Jon at Niche and I couldn’t be more pleased with the service. He was polite, punctual and remained professional and friendly throughout the entire process. It was clear that he’s highly skilled—he diagnosed and fixed the issue quickly and efficiently. I highly recommend Niche for any appliance repairs—Jon is an excellent tradesperson.
    Verified reviewer
    Job location: BH23
  • 10

    Oven element replacement g

    Posted 08 June

    Quick response and transparent with pricing. Done a great job, thank you! Highly recommend
    Verified reviewer
    Job location: BH10