Neptune Heating & Plumbing Ltd
Hemel Hempstead, Hertfordshire
Checkatrade member since 20155
Customer Reviews
Write a review9.68 /10
Based on 19 reviews over the past 12 months
Quality of work
9.53
Reliability
9.95
Communication
10
What customers are saying
AI-generated from customer reviews over last 24 months
Neptune Heating & Plumbing generally receives praise for their prompt service, professional engineers, and helpful customer service, particularly from Michelle and Zina. However, some customers have reported issues with dishonest practices, poor communication, unresolved issues, messy work, and overcharging.
Was this helpful?
Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.
Reviews (598)
10 Boiler conversion and 1 x rad replacement
Posted 4 days ago
Very friendly professionally run family company, Engineers excellent, very courteous, Have used before and will use again!Verified reviewerJob location: HP3- AAnonymous
10 Leaking boiler repair
Posted 28 May
Prompt response, competent and knowledgable engineer. Resolved the issue no problem. Will use again.Verified reviewerJob location: HP10 10 Fit new kitchen sink and tap
Posted 17 April
Great communication during the whole process. Could not fault the installation and service, Harry and Chris exceptional customer service, well done. Good company I'd highly recommendVerified reviewerJob location: HP1Response from Neptune Heating & Plumbing Ltd
Thank you for your amazing feedback, we aim to provide first class customer service and workmanship. Thank you for using Neptune
10 I was lacking hot water for months and Neptune fixed the problem.
Posted 14 April
I had an engineer called Peter. He had to come back three times until the problem was sorted. He informed me of new problems her found, needing new parts and therefore needing to return a few times until boiler and hot water was sorted properly. He was very thorough, ensuring hot water and heating issues were sorted. Multiple engineers from other companies have come but never fully fixed the problem (on going since covid)! I am certain the problem is finally fixed as haven't felt the water this hot in years (just warm or cold)! Really pleased he managed to sort the problem.Verified reviewerJob location: EN8Response from Neptune Heating & Plumbing Ltd
Dear customer, we really appreciate your amazing feedback. We aim to provide the best workmanship and customer service. Thank you for choosing Neptune
10 Landlord gas safety
Posted 24 March
I am a landlord, and I use Neptune for my properties and they have always helped me and been very professionalVerified reviewerJob location: HP110 leak on pipe
Posted 21 March
We have used Neptune for years, they are polite and professional and excellent rate. We had a leak on a pipe and we called and someone was around within 1 hour and fix the issues. Excellent service!!!!!!Verified reviewerJob location: HP2
Photos
Company Info
Owner
Mr David Woodcock
Ltd Company
10 years on Checkatrade
VAT Registered
Yes: 141006569
WE OFFER FIRST CLASS SERVICE WITH COMPETITIVE COSTS
Neptune Heating and Plumbing Ltd is a family run business with over 20 years experience in the industry. We are fully insured and provide an excellent service with high standards and workmanship. As we are a family run business this means we do not have costly overheads. Our prices are very competitive, we feel they are the best in town and we always try not to be beaten on price. We will Always try and pass on our trade discounts to our customers. At Neptune no job is too big or small. Whatever the issue please call today and we will do our very best to help you.
We really care at Neptune and your custom is very important to us. We cover anything from:
Boiler installation, Boiler repairs, Boiler Servicing, Landlord Gas Safe Checks, Full bathroom installation, tiling, full kitchen installation. Plumbing break downs, cylinders, replacement toilets and sinks and taps. 1st fix and 2nd plumbing, soil stacks and waste installs.
We are a Gas Safe registered company and cover all aspects of domestic Gas, please contact the office today for more information.
Our booking times are:
8:00am -12:00pm morning slot, and 1:00 - 5:00pm afternoon slot
Unfortunately we cannot guarantee timescales due to the nature of our business.
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since 2015
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Public Liability Insurance
Director checks