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Neptune Heating & Plumbing Ltd

9.83/10

Hemel Hempstead, Hertfordshire

Checkatrade member since July 2015
10

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Website

Services

General Plumbing
Radiator Installation
Thermal Dynamics
Water Leak Detection
Shower Installation
Power Flushing
Plumbing Repairs
Water Mains Specialist (Pipe Replacement, Moling and Lead Pipes)
Water Pumps Installation
Tap Repair
Blocked Sinks
Blocked Baths
Blocked Toilets
Pipe Fitter
Emergency Plumber Service
Bathroom & Kitchen Plumbing
Radiator Repair
Radiator Thermostat Valve Installation
Radiator Thermostat Valve Repair
Shower Repair
Underfloor Heating Repair
Water Pumps Repair
Unvented Hot Water Cylinder Servicing / Repair
Unvented Hot Water Cylinder Installation
Water Supply Pipe Repairs

Customer Reviews

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9.83 /10

Based on 39 reviews over the past 12 months

Quality of work

9.79

Reliability

9.82

Communication

9.87

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently describe this company's engineers as professional, friendly and polite. Reviewers frequently highlight the prompt and efficient service, with tradespeople praised for explaining the work clearly and leaving everything tidy.

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Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.

Reviews (636)

T
Timothy P
10
Fixing leaks in a tap and a radiator
Posted 3 days ago
Punctual, very polite and did a good job, explained what was being done
Job location: MK4
Response from Neptune Heating & Plumbing Ltd
Dear customer, thank you for taking the time to leave excellent feedback. Thank you for using Neptune
9.67
Professional and friendly service.
Posted 01 June
I recently had a new bathroom sink and tap installed by this company. The plumber who arrived named Kyle provided a professional and friendly service. Thank you
Verified reviewer
Job location: HP2
Response from Neptune Heating & Plumbing Ltd
Dear customer, thank you for your kind feedback! Thank you for using Neptune
N
Nuala C
10
Flood in bathroom, within minutes the plumber identified the issue of a broken connector.
Posted 01 June
Brilliant service from the point of calling to the completion of the job. Simon identified the issue super quickly and fixed really quickly too. He gave me advice on what I needed to do next to ensure no damp occurred and the office called me afterwards too to see how it went. All in all I’d recommend this comp and Simon without hesitation. One very happy customer!
Verified reviewer
Job location: AL1
Response from Neptune Heating & Plumbing Ltd
Dear customer, thank you for leaving excellent feedback! Thank you for using Neptune
10
Happy bathroom
Posted 29 May
Kyle Harris has fixed our bathroom tab and sink, he did a brilliant job even my son was excited and happy with new bathroom. Thank you very much again Kyle Harris
Job location: WD17
Response from Neptune Heating & Plumbing Ltd
Dear customer, thank you for taking the time to leave lovely feedback. At Neptune we aim to provide exceptional customer service and workmanship. Thank you for using Neptune
9
Changing a multi block due to a leaking pipe on the outside of the heated water cylinder
Posted 26 May
Efficient, and quick to diagnose and fix the issue
Verified reviewer
Job location: AL3
Response from Neptune Heating & Plumbing Ltd
Dear customer, thank you for taking the time leave excellent feedback. Thank you for contacting Neptune
10
Be patient!
Posted 19 May
Very good company I am very happy I had an engineer called Peter come round to fix my boiler, who is very professional. He did check everything properly to see what was wrong, with my boiler. And he had found out my boiler had never had new parts, because my boiler is almost 11 years old, so he got them ordered straight away and fitted all the parts the next day I am very happy.
Job location: HP2
Response from Neptune Heating & Plumbing Ltd
Dear customer, thank you for using Neptune, we are pleased to hear you are happy with the service. Thank you for using Neptune

Photos

+142

Company Info

Owner

Mr David Woodcock

Ltd Company

11 years on Checkatrade

VAT Registered

Yes: 141006569

Domestic WorkFree EstimatesCards AcceptedInsurance Work Undertaken

Neptune Heating & Plumbing Ltd is a family-run business with over 20 years’ experience in the heating and plumbing industry. We are fully insured and take pride in providing high-quality workmanship, reliable service, and friendly customer care on every job.

As a family business, we keep our overheads low, which allows us to offer competitive and fair pricing. We always aim to provide excellent value and, where possible, pass on trade discounts to our customers.

No job is too big or too small — we’re always happy to help.

Our customers are at the heart of what we do. We offer a wide range of services, including:

Boiler installations, repairs, and servicing
Landlord Gas Safe certificates
Plumbing breakdowns and general repairs
Cylinders, toilet, sink, and tap replacements
1st and 2nd fix plumbing
Soil stacks and waste installations

We are a Gas Safe registered company and carry out all aspects of domestic gas work. Please feel free to contact our office for more information or to arrange a visit.

Unfortunately we cannot guarantee timescales due to the nature of our business.