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Neptune Heating & Plumbing Ltd

9.79/10

Hemel Hempstead, Hertfordshire

Checkatrade member since July 2015
10

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Website

Services

General Plumbing
Radiator Installation
Thermal Dynamics
Water Leak Detection
Shower Installation
Power Flushing
Plumbing Repairs
Water Mains Specialist (Pipe Replacement, Moling and Lead Pipes)
Water Pumps Installation
Tap Repair
Blocked Sinks
Blocked Baths
Blocked Toilets
Pipe Fitter
Emergency Plumber Service
Bathroom & Kitchen Plumbing
Radiator Repair
Radiator Thermostat Valve Installation
Radiator Thermostat Valve Repair
Shower Repair
Underfloor Heating Repair
Water Pumps Repair
Unvented Hot Water Cylinder Servicing / Repair
Unvented Hot Water Cylinder Installation
Water Supply Pipe Repairs

Customer Reviews

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9.79 /10

Based on 26 reviews over the past 12 months

Quality of work

9.76

Reliability

9.76

Communication

9.84

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently describe the service as professional, prompt, and friendly, often commending the engineers for their thorough and tidy work. A small number of reviewers have raised concerns about the cost of parts and services.

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Reviews (620)

10
Excellent Service
Posted 1 day ago
John arrived on time and was so polite and courteous. He was very clean and tidy, and took his time without rushing the job as some people do! Before leaving he asked if anything else needing looking and he raised a ticket straight away for the bathroom taps. He is a credit to Neptune, and we all need more tradesman like John, instead of this bish bash bosh nonsense. Thank you John for your time, it was much appreciated!
Job location: AL4
10
Boiler Issues - Peter
Posted 25 March
My boiler has stopped working and we had no hot water, Neptune came out the next day, sending Peter to look at our boiler. He was very friendly, fast and thorough. He showed me what had happened and how to fix if absolutely necessary. He then came back the next day to fit two new parts! Thank you so much Peter, you’re amazing!
Job location: HP8
Response from Neptune Heating & Plumbing Ltd
Dear customer, thank you for taking the time to leave amazing feedback. We are pleased to hear you was happy with the workmanship and customer service experience. Thank you for using Neptune
10
Plumbing
Posted 24 March
Amazing company sent their plumber in an emergency to us within 45 mins and fixed it. My 97 aunt was stressed out and then relieved to have it sorted. Fantastic company!!! Would recommend every time
Verified reviewer
Job location: HP3
Response from Neptune Heating & Plumbing Ltd
Dear customer, thank you for your kind feedback. Neptune pride themselves in excellent customer service and workmanship. Thank you for using Neptune
10
Excellent Service from Start to Finish!
Posted 19 March
I recently had my boiler serviced by Neptune heating & plumbing and the service was nothing short of exceptional. The engineer peter arrived on time, was friendly and professional. I highly recommend this company and will definetly be booking with them again!
Job location: WD25
Response from Neptune Heating & Plumbing Ltd
Thank you for your amazing review and thank you for us Neptune
10
Noisy Boiler
Posted 18 March
Peter came to fix my boiler. Very happy with the service provided. He explained what the issue was & replaced the parts that were needed. Thank you so much
Job location: SG17
Response from Neptune Heating & Plumbing Ltd
Dear customer, we are pleased to hear you was happy with the service Neptune provided. Thank you for taking the time to leave feedback. Thank you Neptune team
10
First class service
Posted 14 March
It’s was an easy decision to call Neptune based on the first class work they’d previously undertaken. Yet again, Tom turned up in good time, completed a thorough boiler service with consummate professionalism and good humour. Delighted with the work undertaken. Thanks again.
Job location: HP3
Response from Neptune Heating & Plumbing Ltd
Thank you for taking the time to leave amazing feedback! At Neptune we pride ourselves in excellent customer service and workmanship. Thank you for using Neptune

Photos

+142

Company Info

Owner

Mr David Woodcock

Ltd Company

11 years on Checkatrade

VAT Registered

Yes: 141006569

Domestic WorkFree EstimatesCards AcceptedInsurance Work Undertaken

Neptune Heating & Plumbing Ltd is a family-run business with over 20 years’ experience in the heating and plumbing industry. We are fully insured and take pride in providing high-quality workmanship, reliable service, and friendly customer care on every job.

As a family business, we keep our overheads low, which allows us to offer competitive and fair pricing. We always aim to provide excellent value and, where possible, pass on trade discounts to our customers.

No job is too big or too small — we’re always happy to help.

Our customers are at the heart of what we do. We offer a wide range of services, including:

Boiler installations, repairs, and servicing
Landlord Gas Safe certificates
Plumbing breakdowns and general repairs
Cylinders, toilet, sink, and tap replacements
1st and 2nd fix plumbing
Soil stacks and waste installations

We are a Gas Safe registered company and carry out all aspects of domestic gas work. Please feel free to contact our office for more information or to arrange a visit.

Unfortunately we cannot guarantee timescales due to the nature of our business.