Reviews

I am extremely disappointed with this company’s service and conduct. They took advantage of an elderly vulnerable lady who was clearly confused and distressed. Before any real work was even carried out, call-out fee was standard but then charged a shocking £269 per hour on a Saturday afternoon. The work itself took around 2 hours, yet the pricing was completely unreasonable and far beyond what would be considered fair for an emergency repair. Both the engineer who attended and the call centre staff were rude, dismissive, and showed no compassion whatsoever.

Contacted us prompting and work completed to a good standard

I called them during the day on a normal working day, about an internal pipe blockage under the sink. They only advised there would be a call out charge of £69 + vat (£82). They sent a different company to clear blockage with VERY VERY high hourly rate. They did not clear blockage but still charged me £451.80 for 1 hour! Terrible! Please avoid

I spoke to the phone operator briefly at 3:40 pm and stated we had an undetermined leak in the plumbing connected to our washing machine. She said they had a $95 call out fee and that they would send a plumber in 45-90 minutes. The hourly rate was not stated, nor the 10% administration fee or their policies on hourly rates. It also was not clear then that the plumber was a contractor. I was pressured to digitally sign a long email agreement on arrival at 6 pm. We were surprised at the cost (£896.50 to install a £9.19 part from Screwfix, which he left to pick up, around 1.5 hours work total).

"I recently used MSJ Plumbing Ltd to replace a leaky toilet, and unblock a drain. I was incredibly impressed with their service. From start to finish, they were very efficient. They responded promptly, the plumber arrived on time, and the replacement was carried out quickly and effectively. The new toilet is working perfectly, and there's no sign of any leaks. I highly recommend M

He was very punctual and professional, explaining what he was doing along the way. A very good service.