Anna R

Reviews (1)

• MSJ PLUMBING LTD
  1.33

  Very high hourly rate, 10% administration fee, uses contractors

  Posted 09 January

  I spoke to the phone operator briefly at 3:40 pm and stated we had an undetermined leak in the plumbing connected to our washing machine. She said they had a $95 call out fee and that they would send a plumber in 45-90 minutes. The hourly rate was not stated, nor the 10% administration fee or their policies on hourly rates. It also was not clear then that the plumber was a contractor. I was pressured to digitally sign a long email agreement on arrival at 6 pm. We were surprised at the cost (£896.50 to install a £9.19 part from Screwfix, which he left to pick up, around 1.5 hours work total).
  
  Verified reviewer
  Job location: BA2